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Business Profile

Fitness Center

CycleBar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ended my membership in writing due to medical issues involving my neck and back. Approximately 3 weeks after terminating the membership I was charged a $60 fee. I disputed this charge because I did not know why she kept charging me. The voice mailbox is always full and nearly impossible to get someone on phone. Never heard about the charge again. I now have companies texting me and calling me saying I owe $170!! I have no breakdown of what this is. Also they are saying the membership is still active. I can provide a drs note if necessary. I have also received injections for the pain. My last attempt in writing was today 3/3/25. Thank you

    Business Response

    Date: 03/17/2025

    Over the past three months, we have received several emails from my assistant manager and the front desk regarding a request from ***** to cancel her membership. ***** had initially communicated with the front desk manager to request the cancellation and was informed of our 30-day cancellation policy. However, due to the timing of the cancellation during a billing cycle, the discounted membership rate of $60which should have been adjusted to the regular rate of $79was pulled and subsequently declined, as the customer removed the card information from the account.
    Additionally, the customer disputed the charge with their bank, resulting in fees that negatively impacted the business and the total due. These bank charges were added to the account automatically , increasing the total balance owed. This situation could have been avoided had the customer adhered to the ****** cancellation policy, which already included a discounted rate.
    Multiple attempts were made to communicate and clarify our policies to *****. Unfortunately, during these interactions, she used abusive and inappropriate language, and made serious threats on several occasions. As evidenced in the attached screenshots, this is not the first instance of payment issues on this account, with declines dating back to 2023. Such occurrences have become a recurring issue.
    As a gesture of courtesy and goodwill, we offered to cover the bank fees and allow ***** to settle the original discounted amount of $60. Regrettably, these efforts have not been acknowledged or addressed by the customer.  In addition a copy of her contract and our studio policies have also been sent to *****.  We have also informed the customer on multiple occasions where to contact if she would like assistance and she still has yet to use the proper form of communication.  Our hours are listed on ****** for phone calls and the customer has repeatedly called during off hours. 
    We remain committed to resolving this matter amicably and appreciate your understanding and cooperation.

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