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Business Profile

Mailing Services

UPS Store 6659

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/21/24 I paid $10.20 to *** to ship an envelope. When I asked if it was insured the clerk told me yes for $200. I informed clerk that it was a gift card for $200. I was provided a shipment receipt that states "Carrier Protected = $200.00 USD" and "Description of Goods: Gift Card" The envelope contained a check payable to receiver, a $200 restaurant gift card and a hand written letter. The envelope was not received. The business offered to replace the cost of putting a stop payment on the check ($30) and the cost of shipping $10.20 but said gift cards are not insurable. I did not realize that as I am not in the shipping business and my receipt clearly says gift card and protected for $200. Tracking number provided is a US ************** Tracking number because *** sent the package thru **** and I was not aware of that either. When I went to *** I assumed *** would be delivering the package. I am seeking $240.10 to reimburse me for the entire costs of the non-delivery. Tracking number **********************

    Business Response

    Date: 03/26/2024

    As I explained to the complainant, I recently bought the *** store and have hired several new associates to improve the customer experience.   A new associate made several mistakes when processing this order. 

    *** first mistake was to send the gift card via ********** Mail.  A Gift card does not qualify for Media Mail.  We have since trained on this in the store so the mistake won't be repeated.

    *** second mistake was to offer insurance for loss on a gift card.  Gift cards, like cash or a check, have no declared value.

    When the customer came to the ********************** to inquire why the package didn't arrive, I explained to her what happened, and said I would call the post office.  *** post office has no record of picking the mail piece up.

    I offered to refund her shipping costs, and pay any costs associated with a stop payment of the check and any fees associated with canceling the gift card.  She didn't seem interested in pursuing having the gift card canceled.

    I asked her if she had the receipt to the gift card, but she has not provided that to me (I don't know whether she has the receipt or not).  I am happy to reimburse her the cost of the gift card if she can provide a receipt and call or allow me to call to see if the restaurant has record or her buying the card but is unwilling to replace it.

    I am just asking her to meet me halfway.

    Customer Answer

    Date: 04/01/2024

     
    Complaint: 21480096

    I am rejecting this response because:

    I have attached the receipt for the $200 restaurant gift card.   I have also attached the stop payment info for the check that was in the envelope with the gift card.  I have already provided a copy of the receipt for $10.20.

    $200 + $10.20 *** charge + $30 stop payment fee.

    I will consider this issue resolved when I have received a reimbursement of $240.20.  Would  kindly request that the *** store mail the reimbursement to my address.

    Appreciate the statements that the owner has made to train staff so this doesn't happen to future customers.

    Thank you,

    ***********************

    7323 Meeting St

    Bradenton, FL  34201

     

    Sincerely,

    ***********************

    Business Response

    Date: 04/03/2024

    I am willing to work with ************** to reach an amicable resolution to her complaint.  However, I would like to try to have the gift card canceled and reissued.  I would like to have a copy of the receipt so I can try to contact the restaurant.

    This follows normal claim policy for *********** and the US Postal service.   

     

    Thank you,

     

    *******************

    Owner

    UPS Store 6659

    Customer Answer

    Date: 04/08/2024

     
    Complaint: 21480096

    I am rejecting this response because:

    I attached the copy of the gift card receipt the last time I responded.  I have attached it again.


    Sincerely,

    ***********************

    Business Response

    Date: 04/10/2024

    I see the receipt now....sorry I didn't realize it was attached.

    Please provide an address to send the refund check.

     

    Thank you.

     

    *******************

    Owner

    UPS Store 6659

    Customer Answer

    Date: 04/10/2024

     
    Complaint: 21480096

    I am rejecting this response because:

    Owner requested address:

     

    ***********************

    7323 Meeting St

    Bradenton, FL  34201

    Thank you.


    Sincerely,

    ***********************

    Business Response

    Date: 04/16/2024

    After seeing the receipt, I called the *************** in *************, ***  The email chain is attached.

    The restaurant was happy to exchange the card at no charge.  I sent the receipt with the card number.  I received an immediate response.

    As the email shows, there was no money left on the card.  Additionally, the restaurant states that they would have reissued the card.  This is exactly what I told the customer to do when it was discovered that the card was never received by the post office.

    Based on this new information,  I am no longer willing to refund the $200.00.  I have asked the restaurant if they can give me the date that the card was used and am waiting for them to respond.

    As I have stated numerous times, I am sorry this happened.  But had the customer taken the time and effort to call the restaurant when the card was discovered missing, the card would have been reissued.  Her unwillingness to take that step has resulted in the card balance being used.

    Sincerely,

     

    *******************

    Customer Answer

    Date: 04/22/2024

     
    Complaint: 21480096

    I am rejecting this response because:

    Please see the emails that I sent to the Palm restaurant.  I have never gotten any other response.  And despite what the *** owner states below, I did indeed reach out to the restaurant to have it resolved after the *** owner to me "he is not my slave" when I originally contacted him.

    I am still looking to be made whole for all the funds that I have put out and not received any compensation.

    Sincerely,

    ***********************

    Business Response

    Date: 04/23/2024

    we can agree to disagree.  

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