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Business Profile

Spa

Hand & Stone Massage and Facial Spa/University Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/21/24 I requested a refund for a prepayment of service given on 11/11/24. Due to scheduling conflicts and unavailability on the businesses end, the business was not able to provide service I prepaid for in a timely manner. After requesting, I was denied a refund for services not yet provided. I was simply told that they do not offer refunds on that specific service with no explanation as to why. After denial, I requested contact information for the business owner. I was provided an email address on a business card. I did send an email within an hour of receiving the contact info. My email was immediately rejected by the recipient's server and now I have no way of contacting the business owner to discuss getting back the funds that I have not received any service for.

    Business Response

    Date: 12/07/2024

    Client was contacted upon receipt of BBB complaint by **** ******, General Manager of ***************, *******. Upon investigation, client was referring to the University PLACE location in **************** and has never visited the ***************, ******* location. Client stated she spoke with the owner of University PLACE and was able to resolve her issue. **** asked about this complaint and if it was able to be reversed, and the client was unsure of if she was able to recind the complaint. Attached screenshots include proof of refund from ****************, as well as proof of never visiting the ***************, ******* location. University PLACE invoices begin with WUPL, University PARK begins with ***. Please note this is not the correct location for this complaint. University Park also does NOT offer the $600 **************** that is on the invoice. Call with client from **** was recorded in our system. 

Hand & Stone Massage and Facial Spa/University Park is NOT a BBB Accredited Business.

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