We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Ultimate Holsters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a holster for my gun on April 15th 2022. I paid $76.50 for it and was told it would take 12-14 weeks to complete. I have been e-mailing them since 7/4/2022 with no answer and the phone # has been shut off or temp disconnected. Ultimateholsters.com and their phone # is ************. Please contact me back for a resolution.
    Thank you

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 6, 2022/08/11) */
    I can understand the frustration with the lack of communication.

    All of your attempted communication was to incorrect phone number and email address, not to the contact information provided on our website.

    That is not our telephone number, our number is on the website and has not changed in 5+ years.

    We are still on the same expected lead time as when you ordered, 16-20 weeks for most orders.

    Our lead time has been 16-20 weeks since last year. We try to make the lead time very clear with bold text at the top of the item, a note about the lead time in the top banner. Our shopping cart software also logs your approval of the long lead time as you add the item to the cart, all in the effort to make sure there are no surprises about a long lead time.

    All of our holsters are handcrafted to order, and your patience is appreciated.


    Consumer Response /* (3000, 8, 2022/08/13) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Although I did have the wrong phone # I did have the correct e-mail address and sent 7 e-mails in the month of July. I was told my holster would ship by 8/5/22 and it didn't. Now I'm being told it won't ship until 8/19/22. This brings us over the 20 week lead time. I understand it takes 16 to 20 weeks I was just trying to get an update because I moved and I wanted to make sure my holster was going to the new address I provided. It's extremely frustrating to e-mail 7 times and get no response. I just want my holster and if it's not going to be shipped on time I expect an update. I shouldn't have to e-mail or call to get an update. I just want my holster.

Ultimate Holsters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.