Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been waiting for fly babies to make good on delivering bird promised 9 months ago. I received the bird end of February and it is full of mites. The bird has trouble breathing and is not eating any more. I bought medication for it and it's too far gone. I want to complaint about quality of animal that was delivered. It is very unfair that this company breaks all promises and trust.

  Business Response

  Date: 03/24/2025

  Since the owner and manager was unexpectedly sick and died, we had to disperse our birds to various shippers and have not been able to control what is being shipped.  We will communicate with the customer and make this right.

  Sincerely,

  ***** *****

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered some birds from them and never got the birds and they stoped communicating with us.1 - greenback male gouldian ***** 2 - greenback gouldian finches paied extra for special shipping

  Business Response

  Date: 10/31/2024

  There are no refunds..However we are shipping your birds next week.

  Thank you for your patience.

• Initial Complaint

  Date:10/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22412382
  
  I finally get contact with ****, and he said this week the shipping company is on vacation, and the bird will be ship next week. So I'll wait until Nov.8. If I get the bird, I will set this resolved. If I don't get, I'm worried that I have to continue this case.
  
  Sincerely,
  
  Cyrivan ****

  Business Response

  Date: 10/28/2024

  Your love bird should ship within one week.

  Thank you for your patience.

  Business Response

  Date: 11/04/2024

  Your love bird should ship within one week.
  Thank you for your patience.

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22412382
  
  No, I'm still not receive anything. And as you said, it will arrice within one week, It's two week now.
  
  Sincerely,
  
  Cyrivan ****

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 24 2024 Paid on Zelle $274.90 Order two Lovebirds, one boy an girl Spoke with ***** and he said he would ship them, they were not shipped yet. Called several time and ***** has not returned any of my calls. Alls my messazges were when will the birds ship.

  Business Response

  Date: 09/09/2024

  I have been in the hospital for the last month. Have been unable to respond. Will respond as soon as possible.

  Thank  you for understanding.

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $475 for a baby Quaker Parrot and contact was continuos with owner until he got my payment! Now wont answer messages or calls! I was promised the bird to be shipped quickly and this week, which never happened! *** asked for my money back with no response at all and now Im seeing several terrible reviews. I never received what I paid for and I just want my money back

  Business Response

  Date: 08/12/2024

   Please see the attached receipt indicating delivery of the quaker parrot to ************..  There are no refunds as posted on our website 

   

  *********************

  Fly Babies Aviary

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21443634
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** *************. I brought it home to find out that it's an older bird, never socialized and I'm not even sure that it's a male as he doesn't sing at all. I have had him for 23 days, he or she still won't step up or let me near him because he hisses at me and tries to bite. I have raised many parrots in my life so I know this bird wasn't socialized after weaning. I was also promised a hatch certificate, a container of the food he or she was supposedly on and a friendly Cockatiel. The food was in the bottom of the box that looked like wild bird seed, soiled and had no water. Needless to say I am very unhappy. I would really like to be reimbursed. I don't want this to happen to another person as it seems that he does this quite often after seeing the BBB complaints. I would like a refund so I can adopt a Cockatiel from a reputable breeder. The amount that I am requesting to be reimbursed doesn't include the $300 I have spent for a cage, food, toys, etc...Thank you for your time.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21443634
  
  I am rejecting this response because:
  

  This breeder is lying and after reading the 47 complaints over the last 3 years, they should be out of business. This was a bait and switch scam and I want to be reimbursed $275. Unfortunately, I don't have the Cockatiel that I purchased from you because he was not taming down at all. I had to give him,  (not receiving any money) to a breeder. Now I don't have a bird and I'm out $275. You blame the post office/shipping company? They must be sick of you filing complaints when this is 100% your fault! A hand fed bird will remain tame after settling in.  You didn't pay any attention to that poor bird after he was weaned.  

  You also promised me when I spoke to you that I would be getting a tame, hand fed, well adjusted, sweet baby. He bit me several times and I could NOT get him to stop no matter what I tried. I know a lot about parrots and would never use them just to get money. You should be ashamed of yourselves. The bird you promised me is the first picture.  The second picture is the one I received.  So that's your first lie. Second lie, you said he's a male, he's most likely a female as he does not even chirp nevermind sing! The breeder is having him or her DNA tested. Unfortunately this takes time so I could not include it in this complaint.  I'm very curious and hope to find out soon. Third lie, you said he would arrive in a warm container.  It was hardly warm. Thank goodness the post office kept him in a warm area until I was able to pick him up. Fourth lie, you said that I would get a container of food and he would have water.  He did NOT have any water. Fifth lie, you said he was hatched on 9/15/23. This bird is not 6 months old. He's much older.  You said I would receive a hatch date certificate. I did not receive one. Actually I received absolutely NO paperwork for that bird! I am vvery upset because he is a beautiful bird but not what I was told I was getting and extremely vicious.  Please don't try to tell me that the first bird that you promised me grew gray feathers overnight.  Thank you for your help BBB.

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/19/2024

  We are sorry you are unhappy with your purchase. The bird in question was hand fed and very nice. Tame. Perhaps the bird had  trauma during shipping process. In ******** purchase you did agree to the terms and conditions before you bought which says in part

  "Thank you for purchasing a cockatiel(s) (hand fed). No refunds on any bird purchase including back ordered bird purchases. Cockatiels are sold "as is" 

  However, we will file a claim on your behalf with the shipping company. They are responsible once your bird leaves our care. Then I think we can get you a reimbursement.
  
  Thank you for your patience.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21443634
  
  I am rejecting this response because:
  Again, you said that I was getting the 1st cockatiel in the picture who looks very happy and healthy.  The Cockatiel in the second picture is clearly not the same one as he or she has gray on its wings.  So please just reimburse me as I never signed or saw anything about no refunds or returns. I will NEVER do business with you again so a discount on another bird is a moot point.  You are running a terrible business according to your reviews.  I stupidly believed in you and I am very unhappy with you.  I am going to contact the *********************** and report you. This is clearly cruelty, neglect and abuse. You're selling birds for a profit and your aviary needs to be investigated. Please refund me $275 that I paid to a liar. I have tried to capture all texts but it only allows 6 total.
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/29/2024

  I am sorry you are not happy with your bird. This is the same bird you ordered. It was hand fed and really nice and affectionate when it left here. There are no refunds or exchanges. However, we are willing to give you a discount on your next purchase. 

• Initial Complaint

  Date:03/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 2 red factor canaries (birds) from Fly Babies Aviary on February 27, 2024 the payment was done by ***** because the seller is only using that type of transaction. I have paid $500.00 for the birds and also $90 for the shipping. The Seller, ******************* *************) and owner of the business told me that he will ship the birds on Wednesday February 28 2024 to be delivered the same week due to birds safety. I also received an email from the seller on February 28, 2024 stating "Your birds are on the way. Arriving tomorrow or the next day" and **** tracking number.Today is March 5, 2024 and the birds has not arrived yet, **** tracking number (EJ457945012US) is still showing the birds are in **** possession at ******* ** at the moment of writing this. I have communicated with ******************* however his responses were not helpful always saying that birds will come on time... I have suggested him to go to the local **** office where he left the birds, to find out what is the status of the birds and also to inquire about the health of the birds too. He has stopped answering my emails and SMS... Resuming, I have not received a product that I did purchase and I would like to receive my money back. Plus I do not want others to pass for the same scam situation with this business.

  Business Response

  Date: 03/05/2024

  We are sorry you are not happy with your purchase and delivery of your birds. We are filing a claim with the shipping company to get reimbursement for you. Once the shipment leaves our facility the shipping company guarantee's the safe delivery. In our terms of service, posted on our web site it says in part "The shipping company guarantees delivery of your bird(s)". They are responsible once the birds leave our hands. We will do what we can to get you reimbursed as soon as possible. 
  Again we are sorry this happened and we are proceeding to get you reimbursed.

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21281513
  
  I am rejecting this response because:

  Owner already offered this and there was no other follow up nor resolution.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/12/2024

  Hello ****,

  I am sorry this happened to you. We can file a complaint with the post office to resolve this issue. Once the bird is picked up here the post office guarantees the delivery. So we will file a complaint on your behalf..

  Thank you for your patience.

  Business Response

  Date: 02/13/2024

  We are still going to follow up with the shipping company and see if they can help in a reimbursement. I will let you know what I find out.

  Thank you.

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Fly babies aviary in ** and spoke with the owner ******************* about getting a baby Quaker parrot. I received a full grown, older parrot that has NOT been handled. I received him today, Dec 27,2023. **** told me that mine was recently hand fed and just now starting to eat regular seed. I called **** and told him about the bird that I received. He said that he will look into it and call me back. He no longer responds to texts or phone calls. I do not believe for a second that this was a mistake! This is a Bait and switch situation. I paid $475 and demand a full refund.I want the amount I paid plus $75 for the amount to return the bird express mail. I have included a picture of the parrot I received and a copy of the check I mailed to Fly Babies Aviary.

  Business Response

  Date: 12/29/2023

  I am sorry you are not happy with your purchase. ***** was told that the bird she purchased was weaned and eating on its own. We did not say that it is just weaned only that it is weaned. We do have a guarantee (warranty) as stated on our web site. In part it says:

  All birds -Delivery guaranteed. All birds are sold as is. No refunds, no exchanges, no returns on any bird purchase including back ordered bird purchases.