Complaints

This profile includes complaints for Aero Salvage Design Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aero Salvage Design Corp

  601 N Valrico Rd Valrico, FL 33594-6739

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  Aero Salvage Design Corp

  235 W Brandon Blvd Brandon, FL 33511-5103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a MD90 office chair (seen in picture) created by Mr. Ozzie Saenz, in this office chair the merchant deceived the chair as an office chair, prior to purchasing the office chair I confirmed that the chair had full functionality including the seat reclining, and the chair being fully functional.
  
  The item had several shipping delays after he claims that his colleague "couldn't find my address" then the item was not shipped promptly after sending the address for the second time.
  
  Upon receiving the item, there was not any assembly instructions to assemble the items and the item was poorly packaged. After figuring out how to assemble the office chair without instructions I realized the chair did appeared to have multiple issues. For an example, the chair does not recline as Ozzie described that it would. Also, when adjusting the chair the chair makes a horrendous popping sound like something is going to break and doesn't seem very safe and secure.
  
  After discovering these issues, I attempted to contact Mr. Ozzie to to see how we can mutually resolve these transaction concerns I have had periods of little to no response. I was going for a high quality product but it appears in this case I was given a product that was quickly shipped without any regards to the quality of the item. It has been an uphill battle to try to contact Mr. Ozzie Saenz regarding these concerns as he does not respond to my concerns that I have presented to him referring this office chair that I have purchased from this merchant.

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 11, 2022/08/25) */
  Contact Name and Title: Ozzie
  Contact Phone: XXXXXXXXXX
  Contact Email: *****************@gmail.com
  I should start by saying that the entire thread of conversation with Ian is attached below. Ian reached out about an office chair that we sell on Ebay with success and tons of positive reviews. It consists of a used commercial aircraft chair that we modify into a single and attach to a number of conventional swivels (per customer choice) Ian could not afford the chair as advertised (assembled) given the cost of freight. He haggled with me so I offered UPS shipping to save him some $. I explained to him we could ship two smaller packages (assembly required) with UPS. We discussed the difficulty of the assembly and he said He said he felt capable, still I offered to walk him through it if he had questions. We Got his deposit and before we could begin cutting his chair, we got a refund request. Of course we stopped work on his order! He messaged me directly (24hrs later) stating that he made that request in error! two days later we resumed work on his chair and sent him pictures. We were waiting on the swivel to arrive! our part was ready to ship but we waited to assemble it for pictures then disassemble and pack for UPS. Ian got anxious because we hadnt shipped yet. I explained to Ian the cause of the delay. In his messages he said if we couldn't sort out the delay, he would like a refund of the deposit. I issued the refund as I read his message and sent him a picture of the refund on my phone! I moved on and thought nothing more of it. Two days later He reached out again questioning the swivel he saw in the picture I sent earlier, I replied "that is a used swivel", he said he would take it! Hesitant, I agreed. When we received payment we resumed work on his chair. I assembled and provided pictures of his chair before packaging then sent pic of the packages and shipped with UPS, Provided tracking #. Several days later he complained about the time in transit. I was traveling(which I do a lot) and was in no position to track it for him so I asked him to track it with the #'s I had provided. He tells me UPS had misplaced it but later found it and was on its way. Chair arrives and he is confused but manages to bolt it together. He messages me and says the chair is not what he expected and not worth the discounted price he had paid. I call him late that night and he says the chair is "garbage" I assumed it got damaged in transit given the UPS delay etc. I asked him if the leather was damaged or other visible damage was done. No he says leather is good but it makes an ugly sound and the chair doesnt recline. I know immediately why! the recline mechanism is a small ram that attaches to the frame of the chair by way of a pin. We have to remove the pin to fold the chair into a flat shippable size. (think of a letter "L" that needs to be folded flat (there is a pivot at the joint). He cant figure it out and demands a full refund. On the phone that night I offered to have someone pickup the chair (I had a buyer in UT) or a $100 partial refund for his troubles. He agreed to the $100 refund which I sent that night and thought I had done everything in my power to please this customer. I WAS WRONG!!! days later I get a message from BBB with this lengthy one sided story/complaint. Ians clam that we made up a story about not having his address is false! after canceling the order/requesting refund. His order was thrown in the trash. When he reordered the chair we simply requested the address again but this was not involved in any of the delays! as you will read in the lengthy conversation/thread
  
  
  Consumer Response /* (3000, 13, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The seller Ozzie advised he was going to send a pin make the reclining mechanism has not been received as of the date (8.25.2022) the claim that he has a mutual seller in Utah is completely bogus as he claims "if I can find a buyer" he never had a true definite buyer. The order was never placed in the trash as so he claims, so that is a false and misrepresentation of the truth. I even told him it appears to have been damaged in transit by ups. I asked Ozzie to open a claim with ups as the shipper has to open the claim and Ozzie refused as he claims that it was the pin mechanism. He never offered to have someone pick up the chair as he claims that he had a buyer which was never discussed. Overall, his claims are false and misleading.
  
  
  Business Response /* (4000, 15, 2022/08/26) */
  I think the thread conversation explains our/my position in detail. The customer who lives n Salt Lake City has since received an office chair. But at. the time of the conversation with Ian, we had a potential buyer very close to him. I could not have made a concrete offer that night (given the time) Id have to offer the option to the customer in UT. Ian simply wanted a FULL refund and was not interested in discussing any other options. I was not willing to gift him the chair because he was upset. The UPS claim in true I did not want to file a lengthy UPS claim given that there was NO damage. IF UPS lost the pin it was much easier to send a replacement pin and offer the $100 for his trouble and now sour experience. In the end, considering that there is by his own admission no damage (missing pin) then the $100 I considered a reasonable effort on our part to compensate for his inconvenience. He ends with a statement that the business (Aero Salvage) has not reached out to him. I cant understand what there was to reach out about. I provided the agreed $100 the night we spoke. I will add that the claimed missing pin was not the result of Our mistake or oversight but most likely related to the UPS delay. Ian explained that UPS apparently repackaged the missing half of the shipment. I thought he'd be happy to get the money for a $2 pin!
  
  
  Consumer Response /* (4200, 17, 2022/08/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ozzie has failed to send the missing pin in question. As of 8.26.2022 this has not bee received. The seller Ozzie would not allow the buyer to return the merchandise after trying to return the item the seller, after requesting multiple times for a return the seller has denied any sense of a return of the item. It has been a back and forth battle to deal with Mr. Ozzie and I am still not satisfied with the measly 100.00 partial refund that Ozzie has offered.