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Business Profile

Financing

Gulf Coast Auto Credit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a complaint against this the loaner company. I had the car for two years and a couple months I had problems with the car soon I as purchase the vehicle. I have been fixing every problem with the car as I got it. Around the second year having the vehicle I called the company asking can I just break the loan by offering the company $2,500 because I was putting more money in the car than what the car is worth but was denied multiple times for my request. I continue paying my monthly payments. I miss one payment and my car was towed September, 8, 2022 and the account for this vehicle has still been open since they came repossessed the car back. They never close the account never gave me a remaining balance of what I might owe on the car since it be repossessed. I called for people work and ask why the account this open when I dont have the car anymore they give me the around about bout everything and not a straight forward answer. Went to the dmv to tell the dmv I do not own the car anymore but I could not show proof because. The company did not send me a letter saying they repossessed the car from me. When I called the company bout that as well about the letter they lied and say they sent me a letter to my address saying I didnt sign it and sent it back to them so the letter came back we going to send it out again to my address when I never Received the letter in the first from the company and still havent received the letter by this day. When I been living at my address more than 2 years. This company as being causing me stress and suffering.

  • Initial Complaint

    Date:12/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gulf Coast Auto Credit debited my account for $300 after I filed for chapter 7 bankruptcy and the loan was discharged in September 2022. They are also still reporting the account as active and reporting it to Experian, Transunion and Equifax monthly. I had to get new bank account number. I called them regarding the issue the guy said have your lawyer call us . Hes been rude and they stole money from my account after being contacted by my lawyer about the discharge.

Gulf Coast Auto Credit is NOT a BBB Accredited Business.

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