Reviews

Review Details

• Review fromJarrod C

  Date: 02/27/2024

  1 star

  Jarrod C

  Date: 02/27/2024

  I really wanted them to be a great selection for our community. This was not the case.I had grass in my back yard when they took over our community. They are contracted to maintain what is already there due to the previous company not doing what they were supposed to. I had grass but when they let the sprinklers malfunction, irrigation malfunction and stop mowing it all died. I have dirt in my back yard, and they have said they won't replace my grass. This community was to be 100 percent Maintenace free. ALL landscaping is done by Artistree. This was not the case. They never complete workorders, all the do is close it out. This company will not take responsibility for their lack of maintenance. This company has done nothing to maintain my yard that I pay quarterly for.

  ArtisTree Nurseries

  Date: 03/05/2024

  We understand this homeowners frustration and have been communicating with him. Here is what we explained: When we took over this community, we faced many issues. Existing dead grass was the biggest. Our contract specifies that ArtisTree is responsible for all landscape maintenance services, none of which include plant or sod replacement unless we damage them from mowing or negligence. In short, we maintain what the community already has. All of this communitys issues stem from their water source, which the board and property management are well aware of. Their system works and has always worked, but the clogging of nozzles due to environmental issues (algae growth) prevents water from coming out of the nozzle and is a totally different issue. We have been and still are flushing systems to help combat this. This communitys specific problems span over a two-year period, as the homeowner stated himself in his work order to us.ArtisTree is not liable for replacing grass that was dead when we took it over. Additionally, the majority of lawns are dormant this time of year and appear brown. Most of these lawns are not dead and ******************* up in the spring. This is normal for zoysia grass. We cant emphasize this enough: When we were hired, we made it very clear that the damaged turf present in lawns would not be replaced under warranty, but our goal would instead be to make sure these damaged areas did not get bigger. The board can explain what they are currently doing to improve the irrigation system, which includes installing injection systems to chemically treat the mainlines of the growth that are clogging heads throughout the community. This will be the final step to help ensure (but not guarantee) that the system doesnt clog in the future. As long as this happens, ArtisTree is confident that this resident and the community he lives in will see improved plant and sod health.

  Jarrod C

  Date: 03/05/2024

  Let's be clear. My grass was alive and well when they took over. They keep saying it was dead when they took over. NOT TRUE. Look up the records, I submitted a work order when they took over to mow my grass in the back yard. Why would I submit a mowing work order if my grass was gone? They refuse to take responsibility and thankfully the *** is taking bids to fire Artistree.My grass was fine when they took over!! I have a work order for mowing in the back yard. Now.....due to their negligence...its dead.