Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20709461
  
  I am rejecting this response because:

  None of it is true. I did call to verify the hours and I was told 7pm was closing. I had no idea there was a cashier officer and that it closed at three. I have attached the email I was sent directing me to the sales office where I went to pick up my car. This man was rude, mean, and argumentative and the sheriff agreed. He did not knock on the window to get anyones attention - the male deputy went inside and had a short conversation with this man and he quickly changed his attitude. It took him less than three minutes to unlock the door, run my card, and give me a receipt and car keys. At no point in time was anything ever said about not having the money to pay, I find that laughable. As a matter of fact I have a video of this event proving how I was treated and berated by ***************************  he calls me a Joke and a ***** and tells me get out of here. As you can see from the second attachment here, the collision center manager ********************** condemned his behavior and apologized to me. ************* has at least a hundred reviews going back many years attesting to the fact that he is a rude and hateful man. I would love to be able to show the BBB video of how I was treated. The local news is writing a story about it.  No woman should ever be afraid to go into a place of business because she may be treated like less than a human being. This event was completely unnecessary and if ************* had simply tried to help me- he would have seen everything he needed  sitting on the counter next to the machine. I experienced severe emotional distress and embarrassment from this and being a 100% disabled veteran with PTSD- I do not take this lightly as it is a struggle for me in other ways every day of my life. This man has no business being a manager or working with the public. He is manic and abusive and he was illegally holding my car at his shop until the police came and helped me. May I submit a video on here someplace? The response is a complete lie.. almost every word this man said is a lie.  He is an animal who abuses women and I have spoken to others who have similar stories that I found on social media. Please allow me to show the video of this man harassing me. I am considering filing a civil case.

  
  Sincerely,
  
  *********************************

  eated that way and why he didnt just help me like the man who walked in after me.

  Business Response

  Date: 10/11/2023

  o whom it may concern{
  Very little of *************************** statement, here or the one she wrote on ******* is factual and most is just spurious and complete with prevarication. I will begin with the facts. The complainant arrived at our store on Saturday the 7th shortly after 3:00 pm. She was greeted by one of my sales staff and told that individual that she was there to pick up a vehicle from service. She was told service was closed however, I got up from my desk to see if I could find the service advisor that was on that day. I indeed did find the advisor and brought him to the complainant to see if could assist her. He quickly determined that she was not a service client but rather a body shop client. He told her that he was not aware of her situation and that even if he had the cashier was closed for the day. She did try to push her telephone in his face to read and email sent to her by our body shop manager, however, he insisted that there was nothing he could do to help her. It was at this point that the complainant asked to speak to the manager. I spoke up telling her I was the manager. She approached my desk visibly angry pushing her telephone at me to read the email sent to her. I to indicated that I knew nothing of her situation and that our cashier was closed. The complainant would not accept this as an adequate response and became more agitated. It is important to state at this point in my response that my concern was that I was dealing with someone who was attempting to use the creation of a scene to have us relinquish possession of her vehicle without full paying the bill simply to deescalate the situation. This exact scenario has occurred in the past. With that stated I also will add that if retrieving her vehicle was such a priority, that day, then why arrive after three and or not telephone the store to confirm the hours of the service department? With her anger growing along with her belligerence I asked her to leave several times for which she refused and then unlawfully began recording me. I asked her several times to stop recording and told her she did not have our permission to do so. She refused and it was at this point that I called the police. She continued to record me, at my desk until the deputy arrived and escorted her from the building. After a deputy spoke with the complainant the deputy then came into the building to speak with me. I told the deputy what I stated above.  After this deputy left the building, I attempted to contact our body shop manager to confer with him regarding the complainant. He did not answer and so I called one of our administrators who did answer and provided me with the facts regarding the complainant i.e. where to find her invoice, keys and correct amount to collect. I then went to the front door of our building knocked on the glass for one of the deputies. I told the officer that I now had the appropriate details and could assist the complainant. The officer walked the complainant into the store and escorted her to the cashier's station where I processed her bill. It was at this point that I saw she had been crying. I mention this because at no point did she demonstrate this level of emotion while in the showroom harassing me and unlawfully videoing me and my staff members. 
  Finally, as I responded to the complainant's ****** review I will state here: had the complainant remained poised, respectful and asked for assistance I can assure you we would have moved heaven and earth to help her. Like so many in our society today we refuse to accept the outcome of a negative interaction having anything to do with our behavior. This is just such a case! 
  In closing, this is the third diatribe I've read from the complainant in the last 24 hours. There has been no harm and thus no foul! The complainant has their vehicle and according to what she wrote to our body shop manager is pleased with the work. These continued invectives are a form of harassment, and I would think that BBB has more pressing matters than a grievance over how someone thinks they were treated. 

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a 2014 I signed all the papers put down 1500$ then paid 380$ for a month. ****** a week or 2 later I was told they got everything solved and to come in I went in and they took the car from me and tried selling me a 2020.

  Business Response

  Date: 12/19/2022

  None of what ****************** states is true. She has chosen to use sophistry and prevaricate to soften the truth of she and her co-buyer's own failings. 

  ***************** came to us in the month of November to purchase a vehicle. ***************** had no credit however, her significant other offered to cosign with her to make the purchase possible. They were contracted on a 14 Altima and told that we would need both proof of income and proof of residence. We asked for both several times and only received the items in piece meal. Upon receiving the necessary stipulations from ****************** and her co-applicant we submitted all the documents to the finance institution, Regional Credit Acceptance a ******** of ******* The bank began to conduct its underwriting review and much to everyone's dismay ****************** co-applicant did not have a valid license as a result of a DUI. With this information the loan was turned down and we requested the vehicle back. At no time did we ever attempt to sell ****************** or her co-applicant another vehicle.

  ***************************, General Sales Manager