We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oils

Oil Works & Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oils.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Mountain Top, 500 ml Oil Works & Company on September 27, 2024. The order number was ***** and the price total of $94.98.The item tracking number was ********************** and was supposed to be shipped on October 6, 2024 ***** The phone numbers is ************** and email is [email protected] have never received my item and have called and tried chat and emailed the aforementioned info but no one has responded. The answering service on the phone states they do not have any outgoing calls, however there is no response.

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the OW-1000 scent diffuser and paid Oil Works $261. There was an obvious issue with the product, and I had repeated exchanges with Customer Support which culminated in them requesting me to send the product back so they could send me a replacement. I paid out of pocket to ship the unit back to Oil Works and haven't heard ANYTHING from them. Complete scam out of $261 and I have emailed and called the company 100+ times each. Nobody has responded or picked up the phone even once since I mailed the unit back (I have shipping confirmation and tracking verifying that they received the unit).

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/4/23, after calling the company number listed on the Oil Works website, I was advised to open a ticket. A previous request for information was apparently closed without resolution according to the person that I spoke with. Ticket #***** was created on 12/4/23 requesting information about purchasing a replacement atomizer for a home HVAC scent diffuser OW-****, that is no longer covered by warranty. No response was recieved although the ticket states a response is typically made within 72 hours. On 12/12/23 I created another ticket #***** referencing the previous ticket and with the same request. On 12/28/23 I created yet another ticket #***** with the same request and referencing the two previous tickets. I also gave them a deadline of 1/5/24 to respond before I contacted the BBB. I was told that I could send the unit in for repairs that are not covered under warranty and without any estimate on the cost of repair. The unit itself weighs several pounds and would be costly to ship and then also pay for return shipping. I have troubleshot the unit and have determined the problem. I just want to purchase the part.

  • Initial Complaint

    Date:10/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product Order number ***** for 142 dollar on September 9th .I have email the company every other day regarding my order I contacted the customer services number every day they collect my name and phone number and order and nothing At this point my machine burn out waiting for the product this company took my money According to their policy they had to ship 5 business day after purchase

  • Initial Complaint

    Date:09/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with oil works & company llc on August 27th Based on what I could see online it said my order should be delivered within 15 days On September 11th I received two emails from *********** who is the shipping service Oil Works uses.One showed 3 items which were the oils I ordered with a tracking number.The other showed the main item which is the diffuser and even though the email stated to use the tracking number to track the diffuser, there was no tracking number in this email.I immediately reached out to Oil works to alert them of the issue. Every time I call an answering service answers and no matter what time or day I call someone from oil works is never available.I was told to email them, which I did several times, I also created a ticket through the website multiple times, one time it showed a ticket was created but it won't allow me to access that ticket.The 3 smaller items were delivered on September 14th. I would like to know the status of my order or get a refund.

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a unit for our home that was being built three years ago. Due to delays in the construction we were unable to install our unit until two years ago. Since it's installation, we have had issues with the power cord which was replaces and three fans which were also replaced. I called and emailed your service line on 7/18/23 inquiring for service because yet again, my unit stopped working. I was instructed to send the unit back to your office on 7/18/23 with NO mention of the unit being out of warranty or any cost associated with repairing the unit. I paid for the shipping of the unit ( $55.00 via **** only to then be told ( after I inquired) two weeks after the unit was shipped. That there is a diagnostic fee along with repair costs for the unit. I said that it was okay however I wanted to know what the costs were prior to any work being done. It has been almost a month since I have reached out to your company along with roughly 29 emails, 4 direct messages on ******** and at least 10 phone calls to your call center. I still have not received any information as to what is going on with my unit and any costs incurred on the alleged diagnostic. Three days ago I once again inquired about the unit only to be told that you all were sending me a new unit. Again, with no mention as to what is wrong with the unit that I sent. I responded with the inquiry of the tracking number for the new unit and wanted to make sure that it was comparable to what I currently have. TODAY I got a message after inquiring for the tracking number stating that you all are sending me my unit back to me. I asked AGAIN what was wrong with the unit and if it had been fixed. I have yet to hear back. I asked for one of two options: 1. Fix my unit and return it back to me 2. replace my unit with a comparable unit that works They informed me that they were shipping my unit back to me and STILL never told me what was wrong with it. THIS ISSUE IS NOT RESOLVED

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online, site said product would ship 3-4 business days. Called when trying to get info and all calls are routed to an answering service. The service works for oilworks but they tell you that person is not available and they need your email, name and phone number and they will send a message. Nobody contacts you back and the answer service refuses to let you talk to a manager or supervisor. Sent multiple emails to ********************************** and requested a refund and order canceled since no shipping was ptovided. Still have yet to hear from anyone. 5 calls to the answering service has yielded nothing but a waste of time. My money is gone Im sure.

    Customer Answer

    Date: 07/27/2023

     
    Better Business Bureau:

    I have heard from Oilworks and my money was refunded.

    Sincerely,

    *********************

Oil Works & Company LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.