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Business Profile

Online Retailer

Ortho Rinse Pick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed on 1/7/24 with a company called "Renewing Rain" for vitamins. Oddly, the credit card statement shows as a company called "Ortho Rinse Pick." Upon receipt, they were not as expected and returned on 2/5/24. They were unopened, in original packing and shipping, and returned within the return window, using a return authorization number, as directed by their customer service. No refund has been issued despite numerous calls to their 888 number. They have acknowledged receipt of the return, yet continue to say they are having a billing issue and will issue the refund, "in two weeks." I have been pursuing this issue and attempting to resolve it for my elderly mother.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifetime exchange costing $10 for the orthorinse pick. The unit itself was *****. I have contacted the company 4x by email. They don't have a phone. I want either an exchange or my whole ***** refunded

    Business Response

    Date: 04/08/2024

    Hello, 

     

    We will have a new product mailed out today to your address on file. 

  • Initial Complaint

    Date:10/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the teeth cleaning equipment , along with the oral rinse . They keep sending me the oral rise . I emailed a letter to the company LANBENA., they emailed back that it was a separate company thats sending it, called ortho rinse pick several times with a recording and hangs up. Keep billing my card with varying amounts . I want this to stop

    Business Response

    Date: 11/08/2023

    Hello, 

     

    This customer was ordering Teeth Whitening Foam from ** monthly for the last 3 months. There was no communication to cancel this. We have canceled their account. 

    Customer Answer

    Date: 11/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/16/2023 amount $79.98 for the product Ortho Rinse Pick #ORP-RNP 8/16/2023 amount $10.00 Lifetime Warranty # ORP-LW-01 What I ordered was an Ortho Rinse Pick, what I received was not even an Ortho product what I received was a Dental Scaler (no brand name).I purchased this through PayPal I have done the necessary steps through them and still seem to get a straight answer. I will continue with them for filing complaints.

  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ortho rinse pick and my credit card charged on 6-28-23. I received the item on 7-3-23. There was a 2nd charge of $30 on 7-28-23. But I did not order anything else from this company. I did receive 2 tubes of a tooth mousse on 8-10-23 - which I definitely did not order. Weirdly the address on the shipment was the same address for ortho rinse returns but shippers name was **** Air Drone. I contacted the ortho rinse pick customer on ******, no response, and again on 8-10-23, awaiting a response but probably won't get one.

    Business Response

    Date: 08/25/2023

    Hello *************************, 

     

    Why would you contact the BBB and not us to handle this? You ordered a dental cleaning product and also opted into our monthly whitening foam program. You were not over charged and everything was delivered to you that you ordered. I have canceled your subscription going forward. 


    Customer Answer

    Date: 08/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I would, however, like to add that I did try to handle this with the company but they did not respond to my 2 communications so I felt that I had no other option. I had contacted my credit card company about the unknown charge as well and they also did not get a response from the company, so I am not sure why they are so aggrieved when I sought out other help. I agree that I bought the cleaning tool but I was not aware that I had agreed to any subscription and the lack of an order confirmation email about this or a packing slip with the cleaning tool led to even more confusion about the subsequent charge. However, since they have canceled the subscription then I am willing to accept their response and consider the issue resolved.

    Sincerely,

    ***************************************

Ortho Rinse Pick is NOT a BBB Accredited Business.

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