Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, November 12, 2024 I enlisted the transmission services of the above mentioned Aamco Franchise. The vehicle was left at the business (11/12/2024) until completion. We were contacted via telephone by the business in question and on November 21, 2024 I went in to pick-up the vehicle on 11/22. Upon arrival at the business, the work was paid for in full (please see attached documents). As I started the vehicle, warning lights and bells became evident. I brought this to Mr. Bob and the Technician's attention. It was determined at that time, the computer that was installed was faulty. A new computer was ordered and placed in the vehicle and again, it failed. Mr. Bob stated that this was obtained from the same computer company and he would order the next from a different company. Since then, we have waited for the new component to arrive. We were informed on Tuesday (1/14/2025), the computer would be installed and the vehicle would be ready that day. I stopped by today (Fri., 1/17/2025) and noticed the vehicle parked in the lot. When I inquired after it, I was told by the tech, that he knew nothing and the shop would be closed for the weekend. Over the last 2 months+ we have spent considerable time and money dealing without a vehicle. No one at this business has bothered to contact us and let us know what is happening - not even when we stop-by. Currently, we still have no vehicle, no information and are paying for services yet to be rendered.

  Business Response

  Date: 02/03/2025

  We are working with the customer to resolve this. It is complicated because the part for his car is obsolete. We are currently waiting for the replacement part and are in contact with the customer 

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car checked by this company to see why it would not start, ****** the owner called me and told me he had to conduct a level one Diagnostic test that would cost me $153.00, I said OK than do it and let me know what the problem is. latter on he called me and told me that the problem was the crank position sensor, i asked him if he was sure and he told me yes, latter that day i received a call from ***** who told me that did not fix my problem and they could not do nothing else. I called a towing service to pick up my car and they would not release the car until i paid $433.65 i called him and he told me there was nothing he could do, i said I wanted to talk to ****** and said he wasn't in, that he would call me latter, and we would work things out, never called me back. ***** was robbed out of $433.65 for no reason this is not a reputable place. thank you *********************

  Business Response

  Date: 05/07/2023

  Customer was refunded

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our vehicle to Aamco transmissions in Venice ******* as soon as we left there after we had the training worked on which was slipping occasionally we started hearing noises that we never heard before and took it right back they said it was because we had an axle going bad in motor mounts they were supposed to fix the axle that day but they didn't they said they did but we drove it in the same noise we had to take it back two more times same noise after the third time leaving there we took it to another mechanic garage to get another opinion who told us they didn't tighten up any of the bolts or nuts everything was just about to fall off we could have been driving down the street with our two grandsons who we are raising in the car and the tire could have fell off it could have been a fatal mistake now we found out our transmission is leaking fluid and that's why it's acting up still because they never bolted it back up..so bottom line we paid almost 5k to rebuild a transmission that is still making hard shifts and slipping like we originally took it to Aamco for..they have taken our money gave our van back still with same problem and now leaking ****** fluid and tire about to fall off were they did not complete the repair I will have documentation later today for everything

  Business Response

  Date: 12/29/2022

  Hi, attached please find our invoice with all the documentation included. We did replace the p/s axle as part of the original transmission repair or 9/2. There was several other required repairs that ******************* van needed that he declined. On 11/7 we did replace the d/s axle as a customer courtesy at no charge to **************** and we did address a leak on 12/28.

  This is the first we are hearing of additional issues with the van. His van is fully covered under the AAMCO warranty and he can take it to any AAMCO center for repairs needed under the warranty.