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Business Profile

Used Car Dealers

Plattner Venice Pre-Owned Super Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Plattner's on 9/16/2024 and I was not given good customer service nor was I asked for financial documents. I had a co-signer. I left the same day with the car. The following week I was rudely told I needed documents. What I sent in wasn't good enough. Finally after a time the documents were good. I was told by the sales lady that she still hasn't gotten paid yet off the sale of the car. Then I was told I could turn my car in and get my old car back. Now today I'm told Exetor (my finance company) told me they cannot verify my income and employer. My company is ******************** which is very popular. I was told I have by 3pm tomorrow 9/18 to get my income verified or else I will have to start the car buying process all over again. This is not my fault nor should I be punished for lack of knowledge, communication, customer service, and attention to detail with these companies. I already signed the contract, I gave a trade in which valued $2,000 and I paid $1,000 deposit. I am very disappointment.

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2016 ****** Rogue from Plattner Automotive of Venice, **, on Aug. 5, 2023. Though I have paid the balance due in full, I have yet to receive registration or title. No one at the dealership can give me any specific answer as to why this process is taking so long. At this point, I have performed my end of the contract. Plattner has not. The resolution I seek is to have the registration and title in my hands.

Plattner Venice Pre-Owned Super Store is NOT a BBB Accredited Business.

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