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Business Profile

Mechanical Engraver

Carbon Engraving Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased several products from the seller but he had been spotty and refused to answer when items would be shipped out over time. This angered the seller and he had cancelled my order out of spite but not refunded the amount I had spent on his company. Hes since blocked me on all social media and email after arguing with him over the money and Im unable to get the money back through him. Im now going through my bank to file a claim against him. I have screenshots of his abhorrent behavior even going as far as to seek me out to confront me over social media to confirm my identity before cancelling my purchase and chastising me for criticizing his ethnics. ***************************************************

    Business Response

    Date: 04/01/2025

    Customer was antagonizing staff and other customers in the comments sections of several social media posts. Customers order was canceled due to his childish behavior. ******* also labeled this customers as a potential risk for chargeback. Due to his inappropriate behavior and potential risk, customers order was canceled. Customer was provided fulfillment times on the product page for each of the items he attempted to purchase so he is well aware of the lead times. Customer ordered 3/26/25 and order was canceled AND FULLY REFUNDED on 3/29/25. This is a false attempt to slander the business since customer was informed of all pertinent information and was promptly refunded after order was canceled.

    Customer Answer

    Date: 04/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I only received the refund in my bank account this afternoon. I pray the business owner adopts more ethical practices and perhaps even a smidge of patience.

    Best

Carbon Engraving Co. is NOT a BBB Accredited Business.

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