Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, 2024, I submitted an application to lease at GRIFFON at Vero Beach and paid an upfront $250 move-in fee as part of the application process. On October 7, 2024just two days laterI decided to cancel my application and promptly notified GRIFFONs management, expecting a straightforward refund of my $250 move-in fee.Nearly a month has now passed, and despite repeated attempts to resolve the issue directly with GRIFFONs management, I have yet to receive my refund. I have contacted management multiple times, yet each outreach has gone unaddressed, leaving me without my rightful refund or even an acknowledgment of the delay.Given the lack of responsiveness and prolonged delay, I believe I am entitled to the original amount along with interest due to the time elapsed. I want to formally warn prospective tenants to exercise caution when considering doing business with GRIFFON at Vero Beach.I respectfully request immediate resolution, with a full refund of the $250 move-in fee.Thank you for your assistance in addressing this matter.

  Business Response

  Date: 11/12/2024

  The applicant has been refunded the $250 Service Fee. We do not refund application fees as this covers the credit and criminal screening of the applicant.  The refund check was mailed from our corporate office and there was an error with the zip code that delayed the receipt.  We had the check overnighted, and the applicant picked up the check on 11/11/2024.  All applicant refunds are processed within 7-10 business days from the date the application was submitted to ensure the fees are collected and do not NSF.  It is standard operating procedures for the check to be issued in 2-3 weeks from the application date.  We have upheld our policy and feel this case should now be closed.

  Business Response

  Date: 11/12/2024

  The applicant has been refunded the $250 Service Fee. We do not refund application fees as this covers the credit and criminal screening of the applicant.  The refund check was mailed from our corporate office and there was an error with the zip code that delayed the receipt.  We had the check overnighted, and the applicant picked up the check on 11/11/2024.  All applicant refunds are processed within 7-10 business days from the date the application was submitted to ensure the fees are collected and do not NSF.  It is standard operating procedures for the check to be issued in 2-3 weeks from the application date.  We have upheld our policy and feel this case should now be closed.
  View Communication History for this Complaint

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22498332
  
  I am rejecting this response because:
  Is it standard business practice for someone to wait a month to get their refund? Because thats how long I waited. You neglected to mention the ineptitude practices of your company leading to this extended delay in issuing the check. Not only did I waste multiple hours filing complaints, speaking to management, and chasing your company for this money, I also missed out on opportunities where I could have used that $250.00. I highly suggest you revisit your policies and how appropriately you practice and apply them. Thanks for nothing I will not ever look at this company for anything near renting or leasing again for so long as I am on this earth. 
  Sincerely,
  
  ****** ********

  Business Response

  Date: 12/06/2024

  Dear Mr. ****************** you for your response. We sincerely apologize for the delay you experienced in receiving your refund. We understand your frustration, and we regret any inconvenience this has caused you.
  To clarify, our company issues a refund check on all cancelled/denied applications for the "Service Fee" in the amount of $250 within 2-3 weeks of the application being cancelled or denied.  There was an additional delay in issuing your refund due to an incorrect zip code being entered, which caused an unforeseen issue with processing. We fully acknowledge this mistake and apologize for the extended delay.
  We would also like to confirm that your refund check was picked up from you personally in our leasing office on November 11th and management kept you advised of the correspondence via email.  Again, we truly appreciate your patience as we worked to resolve this matter and regret any time or effort you spent filing multiple complaints. This is not our standard practice, and we are reviewing our procedures to prevent similar issues in the future.
  Once again, we sincerely apologize for any frustration caused and appreciate your feedback.

  We sincerely wish you all the best in the future search for a new home.

  Kindest Regards,

  The Griffon Team

  
  

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Griffon a few weeks ago. This past week they sent me an egregious bill for over 1000$ which included cleaning fees, carpet replacement and a repaint of the whole apartment. I'm willing to pay the cleaning fees, but I did not damage the carpets or the paint. After emailing them, they took off the carpet, but they are still trying to get me to pay the 475$ painting fee. They're threatening to send me to collections on the 16th of September if I don't pay it. The griffon is owned by ******-****** in *********. There were also many things that were unjust while living there. when I moved there in August of last year, they had told me that the amenities would be open by the end of (last September), and in the end they weren't open until February. Additionally, I paid for wifi while I was there and it did not work for most of the time I was there, so I'd like them to refund me for that.They have many vacancies and it seems like they are just trying to get me to pay for things that are their responsibility

  Business Response

  Date: 09/16/2024

  To Whom It May Concern;

  We have reviewed the details of the move-out and the charges applied to your final account statement.

  Please note that the charges reflected on the Final Account Statement are based on the condition of the apartment upon the resident's departure. As outlined in the Lease Agreement, residents are responsible for maintaining the apartment in a clean and sanitary condition during their tenancy and upon vacating. Unfortunately, upon inspection, we found that the apartment did not meet these standards, and it appeared that no attempt was made to clean the unit while residing in the unit or before moving out. This resulted in additional cleaning and painting costs.
  We understand this may be frustrating, and we want to clarify that the final account statement has been adjusted to reflect the actual cost of the painting invoice, which we recently received from our vendor. The adjustment is reflected on the statement, and we believe the charges are fair and accurate based on the condition of the apartment at the time of  move-out.  We have several other pictures as well and are happy to forward them over.

  
  We aim to be as transparent as possible and are happy to provide you with any documentation related to the charges.

  Thank you,

  Griffon Management
  

   

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22213008
  
  I am rejecting this response because: Although the apartment was not in good condition (in terms of cleanliness), there was no damage to the paint at all and therefore I am not responsible to pay for a repaint of the apartment.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/24/2024

  Dear ******,

  Thank you for your response. While we understand your decision to reject the complaint to the Better Business Bureau, we would like to clarify that the charges applied were strictly to cover the costs incurred in preparing the apartment for the next resident. These charges reflect the expenses necessary to turn over the apartment, as it was not cleaned or properly maintained during your residency, which is a violation of the lease agreement.

  As a gesture of goodwill, we removed the carpet replacement charges and did not charge for the additional expenses incurred in removing the stains from the granite countertop. We have received your payment in full for these charges, and we appreciate your prompt resolution.
  

  We wish you all the best in your future endeavors.

  Warm Regards,

  Alysan

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22213008
  
  I am rejecting this response because:
  
  I said this earlier and Ill say it again. A dirty apartment does not warrant repainting of the apartment. Damage to the paint would warrant a repaint, but there was no damage to the paint.
  Sincerely,
  
  ****** *********