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Business Profile

Window Installation

Glenn Fleming Const Inc Window & Door Installation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work was left unfinished and not done properly

    Business Response

    Date: 12/13/2024

     1750 is the full refund of what it was paid to do the work Definitely not entitled to that originally last discussed with them they wanted $500  I havent text message indicating that stating that and now its more like extortion every install is *********** and working when I came back to service after the first complaint stated on ******** and/on review of my company, but no mention of husband losing it at the final service when I suggested that the screen stop should be replaced with a slide unit versus a spring loaded full door swing set up and I could not get it to work before I even installed it which was replaced for free by Lowes stated by husband but still got the kind that I suggested not to any questions. Thank you have a nice day.

    Customer Answer

    Date: 12/13/2024

     
    Complaint: 22507055

    I am rejecting this response because:

    We had other estimates come in to see what it would cost to fix the items that were not fixed properly. 

    The doors will not lock. The threshold and frame all has to be replaced and re done. The screen door has to be replaced so it will lock properly. Screws are stripped and nothing is done professionally. 

    Biggest issue is home is not able to lock safely.

    We did offer that before we had other estimates and realized we have to have almost have all the work re done to be done correctly. 

    Very bad business and communication with the owner Glenn.

    Also to mention the debris that was left in our yard. We have pictures to show of all the debris and work that was done and not done properly. 

    We have to hire a company or a dumpster to remove debris. Which is an additional cost. When we originally hired he was to remove everything and take with him not leave on the curb in our yard by the road. Its still there to this day.

    Sincerely,

    ****** *****

Glenn Fleming Const Inc Window & Door Installation is NOT a BBB Accredited Business.

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