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Business Profile

Online Pharmacy

FamilyOTC.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Pharmacy.

Complaints

This profile includes complaints for FamilyOTC.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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FamilyOTC.com has 2 locations, listed below.

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    • FamilyOTC.com

      11109 Alameda Bay Ct Wellington, FL 33414-8811

    • FamilyOTC.com

      2880 NW 2nd Ave STE 2 Boca Raton, FL 33431-6693

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ******* *** Tracking # ************************** 11/13/22 Ordered 4 Gold Bond hand creams ($14.52 + $5.99 shipping= $20.51)Paid $20.51 by credit card Standard shipping 2-5 days11/15/22 Order on its way11/28/22 Emailed Still not recd order11/28/22 They said Check tracking # Youll receive today.I kept checking tracking # and it said numerous times Package arriving by 9pm today.12/20/22 Asked for refund of $20.51. Never heard back and still no package. Wish I had checked reviews of this outfit. NEVER would have done business with them!

      Business Response

      Date: 01/02/2023

      Hello, 

      As you can see from the tracking history of Order# 3153225, *** Tracking: 92748903031507543400012867, our company had received the order on 11/13 and we had shipped by 11/15. As per the tracking the package was delivered to the local *********** and they seemed to have lost it. It is typically the customer's responsibility to contact the local **** facility to retrieve the package. Our company has no control over the ***********. 

      Also, a lot of times, the **** does deliver the package and never updates the tracking details. Nonetheless we have processed the refund for the customer. 

       

      Customer Answer

      Date: 01/04/2023

      ***Consumer Response***

       

      My 12/14/22 response to this companys latest statement regarding my obligation to check with the post office re my order:
      12/14/22
      I did contact the post office. As I said they looked it up and the  package is sitting in a warehouse, and the post office said it will sit there until they get enough packages to deliver in this area.

      What method did you use to send the package??  *** post office told me you must have used the cheapest one you could find. the package has been pending acceptance in *********, ** since November 21st is a lie.

      Ive received numerous emails telling me the package would arrive on that particular day by 9 pm.  This is ridiculous.

      Are you going to contact the carrier and find out why I havent received my order?

      ************ sent me an email on 1/2/23 indicating they refunded $20.51 to my credit card. Once I confirm my credit card has been refunded, I will close this complaint. I will have to wait until 1/4 or 1/5 to access my statement.
      *****************************

      Customer Answer

      Date: 01/04/2023

      ***Additional Info From Consumer***

      ********, I left a voicemail for you regarding this matter. I have checked my credit card statement, and I have received a refund of $20.51.  This matter can be closed satisfactorily.

      Thank you so much for your help.

      *****************************

       

    FamilyOTC.com is NOT a BBB Accredited Business.

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