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Business Profile

Cardiologist

Premier Heart and Vascular Center PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment on March 29th, ************************* Premier Heart and Vascular Center. I was told to pay a copay of $210.86 using ******** but I have a supplementary insurance; United Healthcare (ARRP). Which they have on my record at the office because I been there before. I told them that day that I didnt need to pay that and that my insurance would cover it. Either way they refused. I ended up paying because if not they would refuse the service. I spoke with ******* the manager on April 1st she apologized to me and said they had made a mistake, that they would provide me with a refund. That I would receive it in 3 to 4 days. I waited 2 weeks then I called the office and spoke to ***** from billing on April 18 for a status. I was told that they wont process the money to my account until my insurance reaches out to her. Also she had mentioned that the process of the refund may take up to 3 months. I called both ******** and United Healthcare; they considered it a fraud by charging me. They will investigate for fraud but they cannot help me for refund. This has caused me financial and emotional distress. I feel like I was mistreated and discriminated. Im a senior citizen I would appreciate any assistance. Thank you.

    Business Response

    Date: 05/01/2024

    The amount of ****** has already been refunded back to the patient.  

Premier Heart and Vascular Center PA is NOT a BBB Accredited Business.

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