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Business Profile

Graphic Printing

Sticky Wall Vinyl LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/22, I placed an order with Sticky Wall Vinyl for one basketball decal. The order number is ****. I was charged $35.96. I have made multiple attempts to call the phone numbers I can find for the company*******************-591-1383). Emails were sent to the customer service email on 12/16/22 and 12/19/22, with no response. I also attempted ******** messaging on 12/19/22. The website offers a chat feature, but my multiple attempts at chatting were unanswered. As of today, 12/20/22, I still have not received the order. It was ordered for a Christmas gift.

    Business Response

    Date: 12/22/2022

    I'm very sorry to hear about your experience. Unfortunately, we did not receive any of the communications that you stated here.  Looking into order #****, the payment for this order was never completed so the order has been on hold. For this particular order, shop pay was used so I can't say exactly what the issue is since we never have your actual payment information... Shopify is the only one that has your information. We also can't make any refunds since we have not collected the payment. I will be happy to contact Shopify on your behalf and ask them to refund any money that has been taken if that is the case. Thank you for bringing this to our attention and we hope that you have a great holiday.

Sticky Wall Vinyl LLC is NOT a BBB Accredited Business.

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