Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to take a microblading class, but i couldnt take the clase do to personal situacion. I made a $400 deposit and they told me it was none refundable after i sent it. Well i was ok by then because i wanted to take the class and they were going to apply the deposit whenever i decided to register again to take a class that cost $3500. Im no longer ready of interested in taking the course. So I recently asked them to use that deposit to get one of the services they offer and they told me they could do $125 discount of a service but they couldn't apply the deposit. Im upset about that. Too easy for them to keep peoples money. Everything was discussed in a ******** messenger i never signed up any legal document saying anything they said. I didnt want my money back, i wanted a service but i do want my money back now. They have no idea how people make their money for them to use such an unprofessional practice.

  Business Response

  Date: 08/13/2023

  Dear Better Business Bureau,
  
  Thank you for reaching out to us regarding the complaint filed by a customer regarding the refund of their deposit to participate in one of our courses. We appreciate the opportunity to address this issue and provide you with a clear explanation of our policy.
  
  Firstly, we would like to emphasize that our deposits are non-refundable, and this information is clearly stated on the invoice we send to all individuals interested in our courses. This policy is in place due to the limited availability of spaces, and the deposit ensures the reservation of a spot in the training.
  
  In the specific case of the person who filed the complaint, they were fully aware of this policy and requested to be moved to another course in the future. Despite the non-refundable nature of the original deposit, we decided to make an exception and granted them a new spot in another training without charging a new deposit.
  
  Unfortunately, the person also failed to fulfill this second commitment and informed us that they would not be able to attend again. In their communication, they requested that we credit this deposit towards other services with our company. However, we kindly explained that the deposit was exclusively intended for the reservation of the course spot and not for other services. Despite this, we offered them a $125 credit per treatment as an additional measure to avoid future inconveniences, but this was not well received by *******************, and after that, she completely changed with us, telling us that she didn't know anything and that she would make complaints, etc.
  
  We would like to invite you to review our customer satisfaction records on various platforms, as we prioritize ensuring the satisfaction of all individuals who approach us. However, we understand that situations like this can arise at any time, despite our efforts to prevent them.
  
  We sincerely appreciate the opportunity you have provided us to express the reality of what transpired, and we are available to provide any additional information you may require.
  
  Sincerely,
  
  **********************; 
  Microblading Tampa Bay 

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20398825
  
  I am rejecting this response because:

  I did not failed to full fill any commitment. Its not ethical or professional to lie. I told them that i was going to check somethings and let them know if i could. So if I didn't let them know anything that means I couldn't.  I have all my conversations saved, as well as all the text massages.  Very unprofessional to say I changed When I never told them I did not know about the deposit not being refundable. Something they don't even tell you at first. They discuss prices with you and tell you how much you need to send to save your spot and after you sent the money thats when they say is none refundable. Even though I was ok with everything! When I decided that Im not longer interested in taking that course, I told them I wasn't asking for a refund, all I wanted it was a service. Very unprofessional and disrespectful to myself to say I changed and started to complaining. Very disgusting the way they are doing business. It should be ilegal to keep somebodys money so easy like that. I never had a situation like this before. They can keep the money apparently they need it more than me. My peace and mental health are more important than a few dollars. Regardless, I Wish them the best. Gods blessing. 

   

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/14/2023

  Dear *********************************,
  
  We appreciate your time and the opportunity to address your concern regarding the dispute with *******************. From the beginning, our goal has been to provide assistance and find a solution that benefits both parties.
  
  We understand that ******************* decided not to take the course, which we respect. Despite this, we remained understanding and flexible by holding a spot for her in another course, which also resulted in a financial loss for our company.
  
  Taking into account your situation and with the aim of resolving this dispute amicably, we are willing to offer you a $200 credit for each of the two requested procedures, totaling a $400 credit. This credit can be used for future services with our company. It is important to note that we cannot refund the money, as we have assumed the loss of not being able to allow other people to occupy the two spots that were reserved for her.
  
  Our sole intention is to ensure that ******************* does not feel disadvantaged by this situation. We are committed to finding a solution that is satisfactory for both parties.
  
  Thank you for your attention, and we hope that this proposal is considered as a fair solution for all parties involved. We remain at your disposal for any further information or clarification that *** be necessary.
  
  Sincerely,
  ****

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20398825
  
  I am rejecting this response because:

  They keep saying they held a second spot for me, which is not true. I canceled my classes way before the start day, and I didnt reschedule any other day. How would that result in a lost? How I mentioned before I told them I was going to let them know, which I never did. I have all my texts and messengers than support my arguments. I don't longer want any type of business with a company with this level of unprofessionalism. Their way to stay on business is by keeping peoples money. They can keep mine too. My family wellness and ***** is more important to me than $400. God bless them, their business and their families. My lost is their gain. I just wish them the very best. 

   

  
  Sincerely,
  
  *****************************