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Business Profile

Millwork

Mako Millwork Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a home on June 14th, 2023, from ******* homes. The were two doors which needed to be replaced. Mako Millworks was not the original installer of the doors, however, ******* cut ties with the previous contractor. Greg from Mako came and took the two doors and returned with two doors which were not the same. Once this was discovered, Mako indicated they would order the doors and have them painted and delivered. That was back in July 2023. I can't get them to set a time to deliver the doors.
    I have been dealing with Ryan the super from ******* but he isn't returning my phone calls either.

    Business Response

    Date: 09/28/2023

    I am responding to the complaint ******** ******* ****** ****** . We were not the original installer of these doors, ******* Homes sent us a request to make an appointment to replace 2 doors.  

    The doors that were installed were not the same manufacturer as the original doors installed.   We then had to reschedule to go back out to replace the doors.  We were doing this as a favor to ******* and homeowner to get the home owner satisfied.

    In addition, we transported these doors to and from the painter so that the homeowner would not have another service call from the painter to come to the residence to paint. 

    We apologize for any inconvenience this may have caused.  

     

    Customer Answer

    Date: 10/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    They did come out and fix the doors as requested.  




    Sincerely,



    ******* ****** ******

Mako Millwork Inc is BBB Accredited.

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