Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vultr invalidated my legitimate referrals under inconsistent and unfair conditions. They accused me without evidence of creating duplicate accounts to gain promotions, which is not true. Each referred user was independent, with separate names, addresses, and payments. Vultr changed their explanations several times but refused to provide specific evidence for each account. Despite multiple requests, Vultr failed to offer a fair and transparent process. I seek a full review and reinstatement of referral credits for active, legitimate users.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam company! Last month, I learned through advertising that registering with Vultr would give you $300 for product testing. After signing up and topping up $10, I did indeed receive the $300. However, when I requested purchasing permissions, they told me that I needed to top up at least $50 more. So I topped up over $40 additional dollars. But after completing the top-up, they took back the $300 they initially gave, claiming I had registered multiple accounts. Why offer me $300 upon registration and then encourage further deposits only to retract the $300 after I had paid in more? They also refused my request for a refund.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run a legitimate fire safety equipment manufacturing business and used Vultrs $28.80/month plan for a simple corporate website. In mid-January, I received a CPU rate-limit warning, despite minimal usage. Support demanded excessive documentation, then abruptly shut down my server and account. They later asked for violating dataimpossible since my account was closed. The shutdown timeline changed from 48 to 24 hours, and refunds were only granted under strict conditions. Unreliable service, zero transparencyavoid Vultr.

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been facing daily phishing attacks linked directly to companies under the ****************** and also what appears to be scammers in *****. These attacks are being facilitated and anonymized with the help of ********** servers. ********** has revealed the source of these attacks to be VULTR-US. VULTR has refused to take any action against their customer and stated that "they have too many servers to locate the source of the attack and therefore will not do it". I am a US citizen and a victim of these attacks. I am requesting the assistance from the BBB to look into VULTR-US and their loyal partners (the scammers in the ******************). I have evidence showing proof that VULTR is FACILITATING these attacks and is in violation of Federal and International Law.

  Business Response

  Date: 02/25/2025

  Hello,
  
  We apologize for any inconvenience caused by abusive activities that may have emerged on our network. Vultr is fully committed to addressing any abuse that originates on our servers. As for the specifics of this case, the complainant has submitted multiple reports of abusive activity on our network across different domains. In each case, weve reached out to ********** to confirm whether we were responsible for hosting the scam/phishing URL and have taken action as needed. Some of these domains were taken offline through instance destruction, while others were either confirmed as not originating from our network or did not resolve to an IP address. We have taken all of these reports seriously and swiftly acted on them in good faith to mitigate any abuse and remove bad actors from our network. As to the allegation that Vultr stated that we have too many servers to locate the source of the attack and therefore will not do it, we are unable to find any record of correspondence of this nature between ourselves and the reporter. Indeed, our policy has been one of cooperation and timely action. We reaffirm that we take all abuse reports seriously, thoroughly investigate each one, take swift action when abuse originates from our network, and will continue to do so should the reporter submit further complaints.
  
  Best, 
  Vultr Trust & Safety
  

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request a full refund. First, Vultr did not operate in accordance with your rules of the event and deleted the $300 promotion points without permission, unilaterally breaching the contract and causing me to deduct $140.12. The services provided by Vultr I used was in the $300 range, not more than $300. In addition, Vultr did not mention me that Vultr binding my ****** account and automatic deduction when the first payment of $5 was made on August 27, which is the first responsibility of Vultr.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just joined Vultr (july 9) to test their products for a linux machine, gained 200$ credits to test the platform for 30 days, they charged a initial amount to verify my credit card. I've dropped a 8gb instance to test out a game server first, used it for about 3 days only and marked the day that my free credits would expire, never used the instance again and was waiting to give some check again and cancel or keep it later, I'm supposed to have more 2 weeks to use the credits.They removed my credits without any warning warning, did not asked to confirm my ID and just, from nowhere, billed me 50$. What is completely weird is their support (HZJ-10EZM) saying that "we revoked credits, and billed what you consumed, I apologize for the confusion but we cannot offer refunds for services already rendered." instead of just.... blocking/deleting my instances? asking for a ID verification? it's really, really bad practice doing it and I'll just leave it here so you know that those "free credits" will have a cost and this cost will be you wasting your time trying to recover random bills later. You give me 200 credits, it was not expired, you revoked those credits and billed my products, I can't remove the credit card from the website and I feel a hostage in this situation, with a loss of 50$ for NO REASON AT ALL The only warning was a e-mail with a "Dear Vultr Customer,Your account has incurred $50.50 in new charges this month.In order to cover your current charges, our billing system will automatically deposit $50.00 from your payment method on file in 24 hours." while I was expecting those values to be charged from the credit they revoked without warning me. If there's a shady way to do business is this one, while I don't get my 50$ refund I'll non stop keep spreading it around, x, reddit, ******* discord, every vultr mentioned place. Please, stop offering 200$ free credits, you're lying ugly to people and making fool of them.

  Business Response

  Date: 09/09/2024

  To Whom This May Concern: 
  We have thoroughly reviewed our mutual customers concern. Per section 7(g) Coupons and Discount Codes: From time to time, Vultr may offer coupons or other discount codes which may be used when signing up for Services with Us. Coupons and discount codes are for first-time customers of ********************** only and must be used at the time of Your initial purchase with Us they may not be applied after the commencement of the Services. Unless expressly provided, such coupons and discount codes may not be used toward upgrades to Your account. Any account We deem attempting unauthorized coupon or discount code use may be subject to Termination for Cause.
  Having already consumed a $250 promotional credit on the first account created in January of 2024, our mutual customer attempted to secure another promotional credit by creating a second account. However, **********************'s terms of service explicitly prohibit the creation of duplicate accounts for such purposes, which the customer clicked to accept before submitting payment with us. Despite attempting to use the same credit card, which our system automatically blocked for security reasons, the individual linked a new, unrelated card. Our internal team, recognizing the account duplication, promptly retracted the promotional credit from the second account. The customer was left with active instances on their account, which then began accruing charges.
  Customers are responsible for all incurred charges; we do not offer refunds for services provided. This customer is not due a refund as they violated our TOS and AUP by creating a duplicate account to circumvent our system.
  
  

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey! I have seen that this business had an offer to register and get $250 balance for their website, you just need to deposit a minimum of $5, I deposited $10. I bought a vps (rdp - remote desktop service - server), and everything was normal for about 4-5 days, until they emailed me that my account has been limited due to suspicious activity, and that I need to send a picture of my government is***d ID back and front + a picture of my credit card. Because I just normally used the server for nothing illegal, didn't do anything suspicious and even them asking for my ID back, front and a picture of my credit card is suspicious on their end, I just ignored the email. 2 days later, they send me a notice again that I have to do that. I ignored it again, didn't do anything suspicious as they claim and will never send that confidential info to some random business online for their false claim. 20 minutes ago, my server, that I paid for, got banned (the 10 dollars I had to deposit). I just want my account and the server, where I was doing business on. I should have known that there is no such thing as "FREE $250", but I was a fool to trust them and even deposit my own money to them. Can you please help me out here? I can only hope that this is all a misunderstanding, because if it is not, my server and money are gone forever (although I am ready to legally *** them and go to court)Thanks in advance!Kind regards,*************************

  Business Response

  Date: 01/05/2024

  Dear BBB and Concerned Customer,

  We at ************************** acknowledge the complaint and are committed to providing a fair and detailed response. Our aim is to maintain customer satisfaction while ensuring the security and integrity of our services.

  Regarding the Promotional Offer: We confirm the customer's participation in our promotional offer. It's important to clarify that this offer provides free credit to use our services, not cash or a refundable amount. This is consistent with industry standards where promotional credits are for service usage only.

  Account Verification Process: Our security measures indicated that the customer's new account displayed behaviors similar to those of fraudulent accounts. We utilize third-party tools to identify risky payment activities and the account was flagged for having a high-risk score. The request for additional verification is a standard procedure to protect all parties involved from potential fraud.
  

  Account Termination: Due to the nature of the activities and the refusal to comply with our verification process, we were compelled to terminate the account. During our communication, the customer used offensive language, including remarks such as "Fuck yourself" and "Money hungry no brain people". Despite this, our support team remained professional and offered multiple opportunities to resolve the issue through account verification, which were declined.
  

  Resolution Steps: The customer initially made a $5 payment and received a $250 promotional credit for service usage. As he chose not to proceed with verification, we had to terminate the account. We have already processed a refund of his $5 deposit on 09/06/2023.

  Our team acted respectfully and consistently offered solutions, which were unfortunately not accepted.
  We regret that this situation could not be resolved to the customer's satisfaction but stand by our decision as necessary for the security of our platform and our customers. We appreciate the BBB's assistance in this matter and hope our response clarifies our position.
  

  Sincerely,
  ********
  Senior Manager, Trust & Safety
  Vultr