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Business Profile

Retail Stores

Snagged and Bagged

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered merchandise from this business online. When I followed up, they canceled my order but they did not refund my money.

    Business Response

    Date: 04/17/2025

    5 Screenshots attached
    The customer's order was promptly canceled and refunded immediately upoin our team noting that the shoe was damaged and not in sellable condition.
    Proof was sent to the customer as soon as this was discovered and we replied to each email she sent. 
    Timeline:
    3/26 Customer placed order 
    3/28 Shipping team determined that item was damaged and could not be shipped 
    3/28 Refund processed and customer notified via email
    3/29 Customer replies to our cancellation email saying she has not recieve a refund, we reply that the refund showing on her card depends on her personal bank timelines, send a screenshot showing the refund was processed on 3/28
    4/2 Customer emails again ragarding refund, we reply showing a more detailed screenshot showing the refund has been processed. 

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