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Business Profile

Apartments

Madison Chase Apartments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Madison Chase Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Madison Chase Apartments has 2 locations, listed below.

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    • Madison Chase Apartments

      1096 Madison Chase West Palm Beach, FL 33411

    • Madison Chase Apartments

      (Wendover) 615 Crescent Executive Court Ste#120 Lake Mary, FL 32746

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently my lease was up the 31st of December and I moved out. I was sent a letter in the mail stating that there were charges I had to pay to have fixed. I was told by management and per letter that $350 would have to be paid. As I went to the store to maintain money order, after leaving from the office of being told the balance I had to pay, Madison chase called and informed me after purchasing the money order that the carpet in the unit would have to be reassessed because the carpet cant be clean and that it would need to be replaced. Nothing was wrong with the carpet upon moving out. It barely needed to be clean. I still have the money order for the damages that were previously discussed with me. They refuse to take it. They are charging me for false damages that does not exist. If they do exist, I did not place them there. I always kept my place up to par. There was mold on the walls behind my mirrors when I took them down upon moving out and they tried to say it was dust but it was clearly mold and I am 5 months pregnant. I have photos and videos leading up to packing and moving my things out on December 5, 2024. They are making up charges to try and get extra money from me. Even if the carpet had damage, my lease does not state that upon move out, that I am responsible for carpet. I am going to the courts tomorrow with my photos and videos to also speak with lawyer. I need all the help I can get. I will not allow this. I have more photos and videos of the carpet in other areas but it will not allow me to upload anymore but I can email if needed.

    Madison Chase Apartments is NOT a BBB Accredited Business.

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