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Business Profile

College Preparatory School

Southeastern College

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your email is clear, but I recommend making it a bit more formal and direct, emphasizing the request for loan cancellation and ensuring the BBB (or any other recipient) understands the failure in education delivery. Heres a revised version:Subject: Formal Complaint: Education Quality ****************** for Loan Cancellation Dear My name is Sephora *****, and I am currently a student at Southeastern College in *******. I am writing to formally express my concerns regarding the inadequate quality of education I am receiving.I am now in the fourth week of a 16-week semester, and I have realized that the school is failing to provide the level of instruction expected. Instead of receiving proper instruction, I am left to teach myself the material, as the lectures are ineffective, and the assignments do not align with the complex questions presented on exams.Concerns:Lack of Effective Instruction: Lectures are not engaging or structured in a way that ensures student understanding.Irrelevant Assignments: The coursework does not adequately prepare students for exam, 98.9 percent of the class fails exam this semester Failure to *************************** Students are not being given the necessary tools or preparation to succeed in their field or class exam Given these circumstances, I formally request loan cancellation for the amount I have been charged. I do not believe I should be financially responsible for an education that is not being properly delivered. I kindly ask for guidance on the next steps in resolving this matter.Thank you for your time and assistance. I look forward to your response.

    Business Response

    Date: 03/17/2025

    Dear Better Business Bureau,


    I am writing to inform you that the complaint filed by ******* ***** has been successfully resolved. We have met with the student and addressed all concerns to their satisfaction. The student has also sent a letter to the BBB retracting the complaint.

    Please find attached a copy of the student's letter for your records.

    Thank you for your attention to this matter.

    Best regards,
    ******* *******


  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This college charged me over $5000 for 1 class that I took. I did not take anything else. Theyve charged me for an entire semester when I was only enrolled from July 1-28, 2024. They have since put it on my credit report. They also lied saying they were accredited in which they are not which means the class I did take means nothing. I want this removed from my credit and them flagged for fraud.

    Business Response

    Date: 01/17/2025

    Per the Southeastern College Catalog, page 48, tuition and fees are charged for the semester. Please see attached Tuition, Fees, and Other Costs catalog information.

    Per the Southeastern College Catalog, page 61, the college keeps a pro-rated portion of the tuition based on the students attendance. Please see attached Cancellation and Withdrawal catalog information.

    Additionally, the Southeastern College *************** is licensed by the *********************************************. Southeastern College is accredited by the ********************** of Career Schools and Colleges. The Southeastern College ******** campus has been granted ************* Approval by the *******************************. This information can be found in the Southeastern College Catalog on pages 7-8. Please see attached Licensure and Accreditation catalog information.

    The Southeastern College Catalog can be found at 2024SECcatalog_vol_xxxv07312024edition2pcED.pdf

    Southeastern College followed its published policies. All prospective students acknowledge receipt of the catalog information as part of the admissions and enrollment process and prior to attending class.

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22715108

    I am rejecting this response because:
    I was not informed that I would be charged an entire semester for 1 class. I was told by the president that there would be no issues or penalties for withdrawing after 1 class, that she would make sure financial aid knew I was no longer enrolled as to not charge me going forward after 7/28/24. I cannot get into student email to provide proof of email and I did not screenshot or download message as I never thought I would have to.  I should not be charged $5000 for 1 class period. No other college including university charge that much for 1 3 credit hour class anywhere. I should also not have this $5000 put on my credit report as a charge off. I was never even sent a bill. I got notice when my credit alerted me to a negative report imagine my shock and appalled at the amount and the claim on my credit. 
    I only took 1 class from 7/1-7/28/24 online and nothing further. I withdrew 7/30/24. 
    I have since tried to transfer that 1 credit to central ******** technical college and ********************* and neither school will accept it because they both stated the college is NOT accredited; therefore, the credit would not be accepted. Why would anyone want to take and pay for classes that will never be able to be used anywhere else?  I am lucky I did withdraw before getting further down a rabbit hole. 
    I want this taken off my credit report and I do not want any more further issues from this fraudulent school as they are still trying to contact me to start classes again to point I had to tell the lady to leave me alone and type stop to finally stop the harassment. This school has caused me nothing but anxiety, anger, and detrimental to my credit and mental health. I want this gone and my credit fixed asap and I will never ever go back nor try to go back here again. 
    Sincerely,

    ******** ****

    Business Response

    Date: 01/31/2025

    Southeastern College followed its published Refund Policies. Ms. **** started at the College on July 1, 2024. The tuition refund was calculated and posted to her account on August 13, 2024. Southeastern College will be happy to meet with the student and review her refund calculation in detail with her. She may contact the Director of ***************** Operations at the Southeastern College **************** at **************.

    Included with this response is a copy of Southeastern College's Refund Policy published in the school's catalog.

    In addition, Southeastern College is institutionally accredited by the ********************** of Career Schools and Colleges (ACCSC).  A copy of the school's accreditation information published in the school's catalog has also been included. 

    Business Response

    Date: 01/31/2025

    Please ensure that all notifications are sent to the following address for Southeastern College:

    Southeastern College *************************, *********************************************************************************************, Attention ******* *******

    Southeastern College ***************** *********************************************************************************************************************** ***** ******

    It appears that the notifications are being mailed to a different address and we are not receiving them in a timely manner. 

    Business Response

    Date: 02/03/2025

    Good morning,

    Please note that Southeastern College has already responded to this complaint. Please see attached.

    Please feel free to contact me should anything additional be required.

    Please confirm receipt.

    Sincerely,

    Ms. ***** *******

    Regional Director of Accreditation and Licensure

    ***********************

    Customer Answer

    Date: 02/03/2025

     
    Complaint: 22715108

    I am rejecting this response because: I do not agree with the answer. I will only settle when the charge off is taken off my credit report. 

    Sincerely,

    ******** ****

    Business Response

    Date: 02/14/2025

    Southeastern College followed its published Refund Policies. Ms. **** started at the College on July 1, 2024.The tuition refund was calculated and posted to her account on August 13, *************************** will be happy to meet with the student and review her refund calculation in detail with her. She may contact the Director of ***************** Operations at the Southeastern College **************** at *************.

    Included with this response is a copy of Southeastern College's Refund Policy published in the school's catalog.

    In addition, Southeastern College is institutionally accredited by the ********************** of Career Schools and Colleges (ACCSC).  A copy of the school's accreditation information published in the school's catalog has also been included.

     

    Customer Answer

    Date: 02/15/2025

     
    Complaint: 22715108

    I am rejecting this response because:

    I never received any refunds nor did I use any money other than what I paid for myself to get started. I do not want to meet with anyone from this school nor do I want to ever be contacted again. I simple want this bogus $5000.00 youre claiming youre owed (which you are not) taken off my credit. I was only in 1 class online from 71-7/28 that is not $5000 worth of education and I will not be paying it. Fix my credit and erase this bogus chareoff and this will settle the dispute. Until that is done this dispute will continue. 

    Sincerely,

    ******** ****

    Business Response

    Date: 02/19/2025

    This will be Southeastern College's final response in position on this complaint. Ms. **** should contact Southeastern College to discuss her refund calculation that was previously reviewed with her.

    Southeastern College followed its published Refund Policies. Ms. **** started at the College on July 1, 2024.The tuition refund was calculated and posted to her account on August 13, *************************** will be happy to meet with the student and review her refund calculation in detail with her. She may contact the Director of ***************** Operations at the Southeastern College **************** at *************.


    Southeastern College provided a copy of its Refund Policy published in the school's catalog as well as proof of its institutional accreditation by the ********************** of Career Schools and Colleges (ACCSC).  

    Customer Answer

    Date: 02/19/2025

     
    Complaint: 22715108

    I am rejecting this response because:

    I will not be meeting with anyone. I want it simply removed from credit and no further dealings. I never agreed to pay 5k for 1 class and my disability doesnt afford me to pay such outrageous expense. I am with another college and just want my credit cleared and this out behind me. 

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:07/03/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The school is refusing to release and send me a copy of my unofficial transcripts. They are illegally ransoming my unofficial transcripts and intentionally harming my chances of starting at another college. I should have full access to request a copy of my unofficial transcripts.

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