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Business Profile

Detox Center

The HavenDetox- Florida Alcohol & Drug Rehab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Detox Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on March 22, website is no longer active. They wont provide shipping details but have said they shipped it. They said h website is under routine maintenanceits not!

  • Initial Complaint

    Date:02/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is sending repeatedly bills to me as responsible Party for a 7 day stay for my adult daughter at their facility in ************* to the tune of $36,000. I have called them twice and written a letter requesting they Stop sending invoices to me, but they still persist.Legally I am NOT the responsible party. It is harassment, illegal and is causing me stress. There was no agreement from me that i would cover or pay the expense. They admitted my daughter without my consent or knowledge and had her sign paperwork that was misleading and lead her to believe she was fully covered by insurance.

The HavenDetox- Florida Alcohol & Drug Rehab is NOT a BBB Accredited Business.

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