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Business Profile

Door Installation

First Impression Doors & More
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company removed old door, Installed new door on April 1, 2025 with a temporary lock. The lock that was purchased was to be installed the week after the door was installed. Have been communicating, via emails, with **** ***** and ****** **** since 4/9/25. No response to the purchased, contracted lock installation since 4/30/25.

    Business Response

    Date: 05/29/2025

    We spoke to the customer today and apologized for the delay with their locks. We assured them the locks would be installed as soon as we receive them from our supplier. 

    Customer Answer

    Date: 06/10/2025

     
    Complaint: 23387589

    I am rejecting this response because:
    I am still waiting on install of the lock. Door was ordered Jan 31, 2025, installed April 1, 2025 but not with the lock we ordered and paid for.
    Once the lock is installed that was paid for I will consider that as resolved. 
    Sincerely,

    ***** ****

    Business Response

    Date: 06/17/2025

    We are being told by our supplier that her locks will ship out this week. As soon as the locks are received from the supplier we will contact Mrs **** to install them.   

    Customer Answer

    Date: 06/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my new hurricane impact resistant double front doors installed on July 12, 2023. It is now October 19, 2023 and I still no not have a clean final inspection. The door failed the first inspection on October 13 and now it's taking them more than 3 weeks to some someone out to fix the issue (missing and wrongly installed screws). It's been a myriad of issues since the install; water leaks, rusted hardware and more. The manufacturer recommends that new doors be primed and painted within 30 days of install. It has now been over 3 months and I am very concerned that this delay could cause defects over time with both the door and the paint. I am also worried that this delay could void my warranty. I have asked the owner, *************************, to provide me with confirmation that this delay will not affect the integrity of the door and the paint as well as not void my warranty. Otherwise the door should be replaced. I have not received an acknowledgement to my request.

    Customer Answer

    Date: 10/19/2023

    I meant to send this complaint on First Impressions Doors & More of **********/West Palm Beach, **.  I think I sent the review on the wrong company.  Sorry about that!

    Customer Answer

    Date: 10/19/2023

    I just sent you a message thinking I sent the complaint about the wrong company, but I think it is indeed the same company as same address.  So Let's please proceed with the Complaint.  thanks you

    Business Response

    Date: 10/20/2023

    Our Service Tech was out to the customers house this morning (October 20, 2023) and corrected the issues with the installation.   The doors are now ready to be reinspected.  Please accept our apology for the delay in resolving your issue.       

    Additionally, the delay in painting the doors will no affect the customers warranty.

    Customer Answer

    Date: 10/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

First Impression Doors & More is BBB Accredited.

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