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Business Profile

Floor Coverings

PS Flooring, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

This profile includes complaints for PS Flooring, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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PS Flooring, Inc has 2 locations, listed below.

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    • PS Flooring, Inc

      8060 Belvedere Rd STE 2 West Palm Beach, FL 33411-6223

    • PS Flooring, Inc

      2110 N Dixie Hwy Lake Worth Beach, FL 33460-6259

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PS Flooring removed the old tile from our entry, foyer, hall, den, and kitchen in March of 2020. They applied self-leveling concrete in some locations, sanded th concrete, and laid the luxury vinyl we ordered through their ********** store. We paid them over $4,200.00. Within a few weeks after the installation, it was evident that the product was installed incorrectly, and over numerous voids in the concrete where the installers did not pour any self-leveling concrete. We notified PS Flooring and provided many photos documenting how the floor was bowing and giving way under foot. Several planks were also damaged while they installed them. Our floor looks like waves with peaks and valleys, when viewed from the side, and is broken or raised in over twenty locations. A salesperson/manager came to our home in June *****, and agreed that the floor needed to be torn up and re-done, but stated that the *** we chose was out of stock and he had no idea when it would be back in stock. To make things worse, we installed a new kitchen complete with five quartz waterfall countertops over the ***, so removing the old floor would be a problem, plus installing any new flooring in the kitchen would be a problem and require quarter round which would ruin the look of the kitchen. We installed the kitchen over the *** per PS Floorings instructions. We suggested that they give us a credit for the flooring and installation and install tile instead. We never heard from PS Flooring since June of 2020, nor have they responded to honoring the warrentee. Three weeks ago (May 2023), I posted a negative review of PS Flooring on ******* and my wife received a call. She spoke to someone at PS Flooring who promised to follow up and they never did. We wished to resolve this immediately, it is PS Flooring's refusal and evasiveness that has stopped us from resolving this matter.

    PS Flooring, Inc is NOT a BBB Accredited Business.

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