Business Profile

Hotel Reservation

HotelPlanner.com

Headquarters

Complaints

Name: HotelPlanner.com
Address: 205 Datura St 10th Fl, West Palm Beach, FL, 33401-5658, USA
Telephone: (866) 684-9824

This profile includes complaints for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,095 total complaints in the last 3 years.
685 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 29 2025 I was in contact with a representative from Hotel Planner. Purpose of the call was to reserve two rooms at the ************ in ***********. The agent quoted me a price for the rooms of $1986.69. I then inquired on the cancellation policy. After a lengthly discussion it became evident the agent did not have a clear understanding on the policy. I authorized a $200 deposit to hold the rooms. The agent would forward me the information on cancellation insurance policy. I received a copy of insurance to purchase and a charge for $1986.69 on my credit card. I immediately called ************* to cancel my reservation. Was informed the reservation was non cancellable. If I buy insurance I might get a refund. A form would be submitted to review reservation. Got a request via E mail to provide my credit card for a possible refund. Told Hotel Planner I had no intent to provide my card number again. Hotel Planner can contact my bank to process refund. Have not heard anything from back Hotel Planner. I did not authorize the charge for $1986.69 on my credit card.I did not agree to making the reservation. I had intended to review insurance policy Hotel Planner offered prior to making a decision. I did notice ************* has over 1000 complaints filed against them through BBB. Could use some help to get a refund. Thanks
Business Response
Date: 06/26/2025
Greetings,
Thank you for giving us the opportunity to review this for you! I am pleased to inform you that a full refund of $1,986.69 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23521228, and find that this resolution is satisfactory to me.

Sincerely,

Dennis Miller
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation on 6/23/25 for ***********, ***********, **. I asked the woman to whom I was speaking if she was at that motel. She said yes. That was not true. Had she said no I would have discontinued the call. Also on their web site it stated Refund Protection offered but not selected at 7:03PM CDT on 23-Jun-2025 at the time of booking, from IP address ***************. That was not true either. I was not offered such an offer. This company is extremely evasive. They will not give me a refund. I have filed a dispute with my credit card company. Thank you.
Business Response
Date: 06/26/2025
Greetings Carol,
I come bearing happy news! I am pleased to inform you that a voucher of $574.02 has been sent to the email '[email protected]'. To make use of your voucher, you can do it through our website, Voucher.hotelplanner.com, or directly by calling our customer service line at 1-888-760-8759.

Your hotel room voucher is applicable towards a single hotel reservation booked on Voucher.hotelplanner.com. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page.

You can select any hotel worldwide, for any stay dates that are available to book on Voucher.hotelplanner.com. You can book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout.

Voucher Terms:
- Your free rooms, must be booked through Voucher.hotelplanner.com (not our apps)
- Your total including all tax recovery and service fees, but exclusive of fees charged directly by the
property (found in the Misc. Fees/Policies section) must be the same or lower than your voucher amount
- You can only book one single transaction
- You cannot apply the voucher to an existing booking as a credit or refund
- You must book a "Pay Now" rate type
- No changes or cancellations are allowed after booking
- Your voucher can not be split between multiple bookings

Please call us at 1-888-760-8759 or email us at [email protected] for any questions regarding this voucher or your free bookings.
Kindly,
Melanie Planelles
Customer Answer
Date: 07/03/2025

Better Business Bureau:

This complaint has been resolved. I received a credit on my credit card. Thank you
Initial Complaint
Date:06/25/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 9, 2025 I called and booked a 2 night stay at *********** in **********, **. They did not inform me that I was talking with Hotel Planner and not directly with ******. I was then connected to a person that offered me a refund package that I was able to later cancel. The room rate with tax I paid for the 2 nights stay was $368.86.When I received the email conformations that afternoon I realized that I was dealing with a third party and the refund package had extreme conditional requirements that were not mentioned when I booked. On April 9, 2025 I called Hotel Planner and spoke to Yeiener and requested a booking refund because I believe this was a misrepresentation and a deceptive business practice. They agreed to a full refund to my credit card within 5-10 business days and verification email. By May 13, 2025 no refund or email was received so I called them again to get status. They said it was in the records and would a refund would be expedited with verification email and in my card account within 5-10 business days. On June 3, 2025, still no email or refund. I called a third time and received the same promise of email and refund by 5-10 business ******* this date I have not received any emails or refund from them. I am requesting a full booking refund of $368.86 and ask BBB to investigate Hotel Planner misrepresentation and failure to meet customer refund commitments.
Business Response
Date: 06/26/2025
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request!
If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
Melanie Planelles
Customer Answer
Date: 06/30/2025

Complaint: 23518437

I am rejecting this response because:
Their response is just like the responses for the each of the last three months, they are processing my refund and I should see it in 2-10 business days. I will not be not be satisfied until the money is in my card account!

Sincerely,

Robert Davis
Business Response
Date: 07/01/2025
Greetings Robert,
Thank you for your patience! I am pleased to inform you that a full refund of $404.82 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Customer Answer
Date: 07/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23518437, and find that this resolution is satisfactory to me.

Sincerely,

Robert Davis
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
made reservation through hotel planner may 17 cancelled may 28 trying to get refund they have refunded have amount the amount still owed ******
Business Response
Date: 06/25/2025
Greetings,
Thank you for your response and for allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for ****** days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.
This is what needs to be included in the dispute closed letter, which is emailed to ***************************** // CC: ******************************************************************.
1. MUST be a screenshot of a message in the banks online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)
2. MUST state cardholder dropped or withdrew the dispute
3. MUST include the following info, which must match the charge info:
Cardholder name
Last four digits of the card
Amount of dispute
If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.
Thank you for your patience through this process.
Kindly,
******* *********
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/22/25 my husband **** ****, searched for the Cobblestone on the internet & found cobblestoneinnsuitescarrington displaying a ND phone # to call *************). **** called the # believing he was calling the Cobblestone. **** told the representative on the phone that the rate seemed high for the Cobblestone & that he normally doesn't have to talk to an offsite company to make a reservation. The representative told **** We are only ones that can do the reservations for the Cobblestone. After booking the room, **** was so concerned about how odd the call was, he called the reservation company back to voice our concerns. **** spoke with ****, who explained that the extra charges were for ************* We asked for an itemized invoice & to speak with a supervisor. **** said that a supervisor wasnt available but that one would call us at ************ in ***** minutes to review our pricing. **** also said that he would escalate our case for a price review and that within 24 hours we would receive an itemized invoice explaining the charges. We still have not received an itemized invoice or a phone call. It has been 2 days. Today, 6/24/25, I called "Hotel Reservations" at ************ & asked to speak with a manager. ***** said I needed a specific reason to speak with a manager. I explained that we have not received an itemized invoice explaining the extra ************** & that a supervisor has not contacted us. ***** said those reasons werent sufficient!! ***** refused to pass me onto a manager. I am submitting this complaint because: 1) "Hotel Reservations" is NOT the only company who can make reservations for the Cobblestone. That was an intentional lie by Hotel Reservations.2) Our card was charged $546.16 for 1 room, 2 nights. Ive attached proof from the Cobblestone that the reservation was made under Expedia for $141.85/night. Hotel Reservations added an upcharge of $131.23 PER NIGHT of "fees & taxes". What they are doing is dishonest & unethical.
Customer Answer
Date: 06/25/2025
I see there were some data missing in my submission. Here is the missing data:
Date Problem Occurred: 6/22/25
Date(s) Complained: 6/24/25
Purchase Date: 6/22/25
Salesperson: "Hotel Reservations" for Hotel ***********.
Product/Service: Hotel room
Order #: H11730958
Purchase Price: $546.16
Payment: Our credit card
Disputed Amount: $264.0000
Business Response
Date: 06/25/2025
Greetings,
Thank you for reaching out! I am pleased to inform you that a refund of $262.46 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Initial Complaint
Date:06/24/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/17 I phoned the number I found online for the ************** in *********** SD. This is a very small independent motel. I did not know that the number I called - I think it was ************ - was not the **************, but the hotels1/hotel planner booking service. The reservationist booked a room for us (in my husband ********* name since I was using his cc) for that night at the property. She did not tell me that there would be a disproportionate service charge (about 1/2 of the room rate of $83.99).I believe a business practice of not clearly identifying as a booking service and not mentioning fees is deceptive. I would like the $124.42 billing to be adjusted.
Business Response
Date: 06/26/2025
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request!
If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
Melanie Planelles
Customer Answer
Date: 06/27/2025

Complaint: 23512840

I am rejecting this response because:
It is not a final response; it is just a status report saying that the business is looking into the complaint. I wish to await their final response.

Sincerely,

Vicki Zimny
Business Response
Date: 07/01/2025
Greetings Vicki,
Thank you for your patience! I am pleased to inform you that a refund of 15% the value of the reservation has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23512840, and find that this resolution is satisfactory to me.

Sincerely,

Vicki Zimny
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the *********** website to book a room and was redirected to the hotelplanner.com website without knowing. I booked my hotel room knowing the cancelation policy for *********** is a full refund if canceled within 24 hours. My room was booked for June *****. I called on June ********************************************************************************************* the room. I contacted ******* Inn directly because that is who I thought I booked through. They canceled my room without a problem but said in order to get a refund I needed to contact hotelplanner.com. I contacted hotelplanner.com and they refused to refund me. After escalating it they agreed to give me a voucher for the website for ******. I was charged $559.76. I did not was a voucher. I want my full money back because the hotel policy is no penalty if canceled prior to 24 hours. They lied and said that they could not give me the full amount because the hotel charged fees which is a lie because I contacted the hotel again and they assured me their policy is no fee if prior to 24 hours. I also will always double check that I am not redirected to a site like this and refuse to ever book through them again so a voucher is worthless to me. I want the full amount refunded to the card I used to purchase the room.
Business Response
Date: 06/24/2025
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request!
If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* Planelles
Customer Answer
Date: 06/25/2025

Complaint: 23508274

I am rejecting this response because: I was told you would not issue a refund and you are not clear about what working on it means.

Sincerely,

******** *******
Business Response
Date: 07/01/2025
Good Evening ********,
Thank you for giving us the opportunity to review this for you! I am pleased to inform you that the voucher has deleted/removed and a full refund of $559.76 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called thinking o was speaking to the Hilton in ********** IL. I scheduled a room for July 17th thru July 20th. Finding out I would need a room on the 16th I called back and booked. I spoke with a man that told me to make sure I let front desk know of the reservation on 17th to stay in the initial room. He booked for June 16th. I called spoke with the multiple times they said they reached out to ****** and my request was denied. This was over a weeks time. I got the number to ****** spoke with accounting that said yes it was denied because this company said plans changed. This is when I found out I was speaking to a 3rd party company that requested my room for the wrong date under Expedia. They said they had not received the email from ****** to refund my money. I sent the email from my email. These people are not representing who they really are, not honest with the hotels and I am having a issue getting my money refunded. This was thier error they put June 16. This should be criminal. *****************************
Business Response
Date: 06/23/2025
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request!
If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
******************************************************************
Business Response
Date: 06/26/2025
Greetings ******,
I come bearing happy news! I am pleased to inform you that a full refund of $127.50 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!
Kindly,
******* *********
Business Response
Date: 06/27/2025
Greetings ******,
I come bearing happy news! I am pleased to inform you that a full refund of $127.50 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!
Kindly,
******* *********
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation by calling what I thought was the courtyard by ****************************. ************************************************ It was intercepted by hotelplanner.com (I found this out after hours on the phone with the hotel, with Expedia, etc.)I needed to change my reservation, so I called the hotel gave them the itinerary number and they could not find it as this was the wrong reservation number. They told me the reservation had been made through *******. I contacted *******. They had no knowledge of this reservation. The reservation number did not fit with what they used as numbers for reservations. I finally saw that on the email that was sent to me. There was a phone number. That number redirects to a call Center in *****. Impossible to get any information there. They tell you you will be called back that the refund is on its way and that you will get it within 10 days.I paid $469.85 for two nights in this hotel and then I had to buy insurance for $45.81 The total cost of the scam was $515.66
Business Response
Date: 06/23/2025
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request!
If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
Melanie Planelles
[email protected]
Customer Answer
Date: 06/24/2025

Complaint: 23496360

I am rejecting this response because:
i am writing to formally contest this company’s non-response and failure to issue a promised refund for a deceptive hotel reservation placed under Case #23496360.

When I attempted to call the Marriott in St. Augustine, my call was intercepted by HotelPlanner—a fact I only realized after being charged $515.66, which is significantly higher than the hotel’s standard rate. At no point was it made clear that I was speaking with a third-party booking service, nor did I knowingly authorize a booking at an inflated rate.

On top of that, I was charged $45.81 for “cancellation insurance,” which reputable hotels do not charge separately. This tactic is misleading at best and fraudulent at worst.

I have now been waiting over 20 days since being told that a refund would be processed within 10 days. Your failure to follow through, combined with deceptive booking practices, leaves me with no choice but to escalate the matter:

I have filed a formal complaint with the Better Business Bureau
I am in the process of contesting this charge with my credit card company
I have retained counsel and intend to pursue legal action for fraud and deceptive business practices if I do not receive a full refund immediately.

This is your final opportunity to resolve this amicably. I expect a full refund of $515.66 within 48 hours, or I will proceed with legal action and further reporting to consumer protection agencies and platforms.

[email protected]
503-477-3746
Case #: 23496360

Sincerely,
Leslie Vicas
Customer Answer
Date: 06/26/2025
I attached the latest text message. I received yesterday telling me they had processed the refund of the hotel reservation and that it would take 7 to 10 days to see it in my bank account.. This is an absolute lie as they sent me the same message (As you can see above yesterday‘s message, both attached) three weeks ago!
They are just buying time. This business needs to be shut down. They are scamming people all over the world. I am going to see a lawyer.
Customer Answer
Date: 06/26/2025
I attached the latest text message. I received yesterday telling me they had processed the refund of the hotel reservation and that it would take 7 to 10 days to see it in my bank account.. This is an absolute lie as they sent me the same message (As you can see above yesterday‘s message, both attached) three weeks ago!
They are just buying time. This business needs to be shut down. They are scamming people all over the world. I am going to see a lawyer.
Customer Answer
Date: 06/26/2025
I attached the latest text message. I received yesterday telling me they had processed the refund of the hotel reservation and that it would take 7 to 10 days to see it in my bank account.. This is an absolute lie as they sent me the same message (As you can see above yesterday‘s message, both attached) three weeks ago!
They are just buying time. This business needs to be shut down. They are scamming people all over the world. I am going to see a lawyer.
Business Response
Date: 06/26/2025
Greetings Leslie,
I have exciting news to share! I am pleased to inform you that a full refund of $515.66 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Customer Answer
Date: 06/26/2025

Complaint: 23496360

I am rejecting this response because:
I have been told this exact thing before … I was going to get a “ refund between seven and 10 days” …it has been three weeks, and NOTHING. I have no reason to believe this woman, as she is part of this company, and these people are crooks.

Sincerely,

Leslie Vicas
Initial Complaint
Date:06/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel room by calling on June *******. The room was booked for August *****, 2025. I believed I was speaking directly with the hotel during the call. They informed me that the hotel was sold out, then said they were able to find one room available if I booked immediately and gave me the price. I was told this was a very busy season and I needed to book right away or the room would be sold so I booked. I was deceived into believing I was speaking directly with the hotel. After receiving booking confirmation from a separate entity, I called the next day and asked for a full refund. I was told I could only receive a refund for half, but they would file a request to refund the other half. I called the next day and was told the same thing. I called a third day and was told the request may take 2-3 business days to process. It has been over 7 business days and I have gotten no response or follow up on the multiple requests from this company. Also to note, when I originally spoke with them about cancelling, I stated that I did not want to cancel unless I would receive a full refund, because it would cost more at this point to only get 1/2 back and then rebook directly with the hotel. They said they understood and agreed to this but then cancelled my reservation after that initial call and have since only refunded half.
Business Response
Date: 06/20/2025
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request!
If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
Melanie Planelles
Brand Ambassador
[email protected]

Customer Answer
Date: 06/21/2025

Complaint: 23494689

I am rejecting this response because:

We understand you are working on this, which we appreciate. What timeline are you making a decision on?

Sincerely,

Julie Trainer
Business Response
Date: 06/24/2025
Good Afternoon Julie,
I come bearing happy news! I am pleased to inform you that a full refund of $656.06 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23494689, and find that this resolution is satisfactory to me.

Sincerely,

Julie Trainer

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