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Business Profile

Lab

Maverick Labs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lab.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a health care provider. This lab informed us they would be doing covid testing. They did perform covid tests, however their order form only had one option for a covid test that included multiple other tests that were not indicated. Their representative informed us to use this form specifically for covid tests and assured us that only covid tests would be performed. This was, however, not the case. In so doing they generated patient bills that were not indicated, and then 3 years later have started to send collection letters to my patients. **************** to solve the issue regarding multiple patients is non-existent.

  • Initial Complaint

    Date:05/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maverick Labs has hired a collection agency called ***************** in ** to pose as their billing department, sending out invoices and letters for COVID tests conducted 3-4 years ago, when the company was ********** under previous ownership. They are not honoring agreements made between previous ownership and physicians offices to whom they agreed not to bill patients if claims were not paid by insurance companies.They have sent me multiple invoices for $1156.00 for a corona virus lab test submitted my primary care physician on 3/4/2020. No one in management at Maverick Labs is reachable by phone or any other manner. Everything is directed to their collection agency, which they call their "billing department". The lab supervisor I spoke to on the phone said they are "a mess" and said people are calling about these phantom bills constantly.

    Business Response

    Date: 07/20/2023

    ***BBB Has Received Business Response***

    ***Please See Attachment***

Maverick Labs LLC is NOT a BBB Accredited Business.

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