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Business Profile

Mold Remediation

Servpro of West Palm Beach
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BBB Accredited BusinessA Rated by BBB

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1

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  • Jonathan V

    Date: 05/01/2023

    Be very cautious with this company. We suffered a slab leak in our townhouse is about 500 feet of laminate flooring and baseboard. We called Servpro and they were very responsive, coming out the next day to do an evaluation. However, they would not start remediation until we could provide them with an insurance claim number. That shouldve been our first point of hesitation. We were told repeatedly that we will work directly through your insurance and your insurance should cover this. They were very reassuring and did fine work. After three days, our house was dry and ready for repairs.Those three days were billed at $5700. That averages over $11/sqft for a relatively modest leak. Unfortunately, this used up a large portion of our insurance coverage. Our insurance paid us for the repairs we did, and then there was no money left to cover the water remediation. Unfortunately our insurance company was also incredibly delinquent of informing us about this.Fast forward two months later- I receive an email between Servpro and my insurance company on which I am cced that says we will be entering collections and placing a lien on the home in six days. Apparently there had been much back and forth between Servpro and our insurance company and no one had bothered to tell us.When I called Servpro the responses included I dont care where the money comes from I just need a check and it sounds like youre problem is that youre underinsured. They also would not budge on the six day timeline to start the liens and collection process, despite the fact that I had not been sent a bill or notified that my insurance company wouldnt cover it. They also acknowledged that they had not provided me with any sort of written estimate and stated that this was industry standard to not provide estimates.They overcharge and do not provide written estimates as they likely are covered fully under most peoples insurance policy and therefore most people never even see the bill

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