Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint due to serious issues Ive experienced after returning a leased vehicle to Arrigo Alfa ************************* the end of my lease, I returned the vehicle to the dealership in excellent condition, with no damage and both keys. A few months later, I received a bill from Ally, the financial institution that leased the vehicle, claiming I had only returned one key and charging me accordingly.I immediately contacted Arrigo Alfa Romeo. They confirmed that they had submitted paperwork to Ally indicating that both keys were returned, and they provided me with a document reflecting this. I then sent this document to ****. However, Ally rejected the document, claiming it was not acceptable, even though it came directly from Arrigo.I contacted Arrigo again and requested that they send a new or different version of the key return document. They refused, stating the document I had was correct and that they could not provide anything ******* a result, Ally placed the charge into collections, negatively impacting my credit. I eventually had to arrange a three-way call between Ally and Arrigo just to get the matter discussed. However, I am still stuck Ally is now asking for documentation from Arrigo to resolve the collection issue and clear my name, and Arrigo is now claiming they no longer have the document.This has been incredibly frustrating and has caused unnecessary damage to my credit over an issue that should have been resolved with proper documentation. I am requesting that Arrigo Alfa Romeo:Provide Ally with official documentation confirming that both keys were returned when the lease was ended.Take immediate steps to help resolve this issue and assist in removing the false collection from my credit report.I am seeking BBBs assistance to help resolve this issue.
Business Response
Date: 05/15/2025
To whom it may concern:
Per conversation with the customer please see document attached that was generated to assist. Thank you.
Initial Complaint
Date:10/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a used vehicle and we were completely oblivious to there very high dealer fees and ended up owing a lot more on the vehicle then what it's worth. There financial team was not transparent on these fees and nothing was pointed out or explained when signing the contract. They used a electric docu sign to do all paper work. I believe they didn't have the whole page shown with the dealer fees and total amount. After leaving a bad review they contacted me and their solution of free maintenance for 3 years was not good enough because now I have advised to sell the vehicle and cut my lossesBusiness Response
Date: 10/17/2024
Dear ****
During the most recent conversation with our Management team, you expressed satisfaction with the vehicle and indicated no issues with it. While I understand your situation regarding the additional house expenses (not mentioned in the BBB complaint),it was brought to our attention a week later. To assist, I proposed offering three years of maintenance, covering tire rotations, filters, and oil changes,but it appeared insufficient for your needs. However, you did sign the contracts without any expressed concerns, allowing us to proceed transparently with the transaction. The attachment you provided to BBB with your signature on it, initials on it, and clearly discloses all fees. Please note that this maintenance offer remains available should you wish to accept it.
Thank youInitial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my concern regarding the certified used 2022 Tesla Model 3 I purchased from your dealership on Monday, the 16th. The certification process is intended to ensure the vehicle meets stringent safety and quality standards. However, based on my experience, these standards were not met, resulting in serious safety risks and financial burdens.Within less than three days of ownership, I noticed severe steering wheel vibrations, suggesting issues with the alignment or balance. I promptly contacted your service department and scheduled an appointment. However, the night before the appointment, while driving on the highway, I lost control of the vehicle due to a completely worn tire. This dangerous situation required me to pay for emergency roadside assistance.Despite the urgency of the issue, when I arrived for my service appointment (a nearly two-hour drive), no adequate solution was provided. This resulted in a total of four hours of driving, plus significant waiting time, without resolution. It is unacceptable that a certified vehicle would be delivered in such a hazardous condition. The fact that this vehicle passed inspection raises serious concerns about the integrity of your certification process.Additionally, the car was supposed to be detailed before delivery, yet it was returned in worse condition. I have documented evidence of both the poor cleaning and the defective tire.I expect immediate action, including replacement of all necessary tires, reimbursement for emergency expenses, proper cleaning, and compensation for the inconvenience caused. If this issue is not resolved promptly, I will have no choice but to explore legal options.I look forward to your immediate response.Business Response
Date: 10/15/2024
Dear Sir,
This issue has been resolved all four tires were replaced and installed. We did a complete detail of the vehicle twice. Furthermore, we reimburse Mr. ********* ****** for his inconvenience.
Initial Complaint
Date:11/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/16/2023 I purchased an 2018 Audi q5 from this dealer. After the dealer forced to sale the extra package including Arrigo Advantage for $1500, SIDECARS GAP for $1195 and ************* for $1150, I requested refund for above item and was told only ************* can be refunded. I submit the cancellation on 10/10 and was told the dealership info and gap addendum number were missing the input on 10/24. I filled in the dealership info and submit again same date but no response on 10/25, 11/11, 11/16, 11/17, 11/19, 11/20, 11/21, 11/22 after multiple ways of contact.I now demand all the refund for above for total of $3845.00.Business Response
Date: 11/29/2023
******************** Gap contract is in the process of being cancelled for a 100% refund in the amount of $1195.00 this amount will be returned to the leinholder. As for the other 2 items neither are cancellable.Customer Answer
Date: 12/02/2023
Complaint: 20930622
I am rejecting this response because:the Dealership provided misleading information and verbally agreed to provide reduced additional service fee such as dealership doc fee. The additional APPEARANCE PROTECT item for $1150.00 was not listed on the original proposal attached and it was added to the buyers order.
Sincerely,
**********************************Customer Answer
Date: 12/06/2023
Hi Ms. ************* followed up with more evidences for last response wasnt not answered and why the matter was being forced to composed when it has not been addressed?
please advise
Customer Answer
Date: 12/06/2023
Hi Ms. ************* followed up with more evidences for last response wasnt not answered and why the matter was being forced to composed when it has not been addressed?
please advise
Customer Answer
Date: 12/06/2023
Complaint: 20930622
I am rejecting this response because:the Dealership provided misleading information and verbally agreed to provide reduced additional service fee such as dealership doc fee. The additional APPEARANCE PROTECT item for $1150.00 was not listed on the original proposal attached and it was added to the buyers order.
Sincerely,
**********************************Initial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is knowingly conducting billing fraud. I experienced two unethical billing practices by their service department, one of which is quite serious. First, they charged me $250 just to program a new key for my car and didn't accurately describe their billing procedure. Secondly, they charged me $45.68 for a Disposal Fee when nothing was disposed of during my visit. The Service Manager admitted that their corporate billing system automatically adds the fee to every bill, and that the service rep knows it's there and is unable to remove it. I then contacted the service rep and he admitted that he know it was there and proceeded to hang up on me. They have not issued a refund of the money. This is systemic billing fraud.Business Response
Date: 11/08/2022
Mr. ********* has been refundedInitial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 3 2022 though September 24 2022. I brought my car in for service and it was thee in and out for a month due to check engine light continuing to turn on. I do not believe my car was properly diagnosed and the car developed new issues it did not originally have due to the lack of competent technicians working on the car. I had to continue to pay first time $3200, next time 150, next time they claimed forgot to reset a sensor, next time $ **** but said I would be responsible for $500 but there was additional charges of $2000 which at that point I asked to retrieve the vehicle and had to pay $500 for now this is a total of almost $4000 without them finding the real problem with my vehicle while creating additional problems my car didnt initially have such as a fuel sensor? They never fixed my car and continued to charge me. The dealership has been incompetent and misinforming without resolving the problem with my cad yet continuing to charge me.Business Response
Date: 10/22/2022
We have no record of this customer. We have searched our records thoroughly and cannot find this customer in our system. We would need further details such as a VIN to continue more research. We have attempted to contact the customer at the number provided however we have not received a call back.
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