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Business Profile

Nursing School

Health Career Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended the nursing program (RN) at HCI college back in 2018. I successfully passed all my classes without any repeats and completed all my clinical hours. At the end I did not complete my ****, which is a NCLEX prep online course due to some personal matter. I tried contacting the school to get a hold of anyone on several occasions to know the following steps in order to complete the **** and register for my NCLEX board exams. Finally in September 28th, *************************************************** order to get the matter resolved. I have done everything that was asked on my part, the whole process took A WHOLE YEAR, at last for them to tell me that a **** contract was not signed and they would only be able to send my name for the *** exam. At this point Im not sure if I should get a lawyer to help me get this resolved as the campus president told me that is a done deal and they would not go back to their decision. I forwarded all the emails and proofs that I have different conversations with their previous *** but they only care about money. At first one of them told me that the school has a new code and it has been a long time and that the school would no longer be able to send my name to the boards under the old code, then they told me to restart the whole program over to finally tell me they can only send me for the *** exam. They only mention over and over how it has been over two years after my last class that Im trying to get this resolved when They took a whole year. They dont reply to any emails unless I literally harass them by going there over and over and keep emailing. Still to this day no one has replied to my last email. No one is honest at this school and they dont care about the well being of their students. I will be seeking legal counsel on this matter as no one can really give me a straight honest answer.

    Business Response

    Date: 10/13/2022

    Dear ************,

    *********** does not agree that they have not been helpful nor responsive regarding your requests. Our records indicate that you have communicated with many of our team members and have received responses and updates. Due to the amount of time, it has taken you to complete requirements of the program it has caused an extra level of difficulty

    *********** has reviewed your records and situation. Our appeals committee reviewed and has determined that your name will be released for the ************************ allowing you to sit for the ***** exam. This is provided that you fulfill the pending financial requirements and provide the proof of VATI Green ***** status as was advised to you in the follow-up email sent earlier in the day on 10/13/2022. 

     

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