Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Parking Facilities

One Parking, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for One Parking, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

One Parking, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a complaint against One Parking, ***** specifically regarding their parking garage located in downtown ***************, known as ***********************. My concern revolves around the lack of transparency in displaying parking rates at the entrance, creating an unfair situation for drivers who are unable to make informed decisions before entering the facility.Upon entering the *********************** parking garage, I noticed that the parking rates were not prominently displayed for drivers approaching from the street. The print size used for the rates is relatively small, making it difficult for drivers to discern the information until they are practically committed to entering the garage. This lack of visibility poses a significant issue, as drivers are left with no option to turn back once inside since other vehicles are often following quickly behind them.I believe it is fundamentally unfair for One Parking, **** to create a situation where drivers have no choice but to enter the garage without prior knowledge of the parking rates. This lack of transparency is particularly problematic for individuals, like myself, who seek to make economical choices and would prefer to know the costs beforehand.While the weekday parking rates are reasonable, the all-day weekend rate of $10 is disproportionately high. I found myself in a predicament where, as a responsible driver attempting to make informed decisions, I wished to turn around upon seeing the weekend parking cost. Unfortunately, this was not feasible due to the presence of other drivers behind me and the absence of any refund policy once inside the garage.I kindly request that One Parking, **** make the following changes.:-Improve the visibility of parking rates at the entrance to *********************** parking garage.-Consider a fair refund policy for drivers who enter the garage but wish to turn around due to unexpected parking costs.

      Business Response

      Date: 01/08/2024

      Thank you, Better Business Bureau, for bringing this to our attention. In response to the described matter, we at One Parking can understand the need and importance to make economical choices when looking for potential parking solutions for our potential guests. We have several mechanisms in place to help assist our guests with making the right choice as well as provide our guests with exceptional service and support.  Our pricing is located in several locations as you enter our location at ******** Square, from pedestal signs in the entrance to displays on each ticket machine.  We also have a dedicated customer support service available to assist ******* and answer any questions they may have by use of a call button at each exit.  Moreover,we have a customer service team located on property in ******** Square at the Greethouse that is available to assist our guests.  There is also a team of managers available to assist our guests 7 days a week.  Our goal is to provide our guests with affordable parking solutions coupled with exceptional guest service and a positive experience.  

      Customer Answer

      Date: 01/14/2024

       
      Complaint: 21108210

      Thank you for your quick response to my Better Business Bureau complaint regarding my recent parking experience with One Parking. I'd like to provide further clarification and express my ongoing concerns.

      While I acknowledge that information about parking rates is available, my primary issue arises from the challenge of seeing this information only at the last moment before entering the facility. The posted signs on the outside are considerably small, requiring consumers to get up close, potentially causing inconvenience to themselves and other drivers. As a result, one is forced to enter the garage, especially on weekends, when there's traffic behind you and there's no way to turn back. This situation compound the  challenge of making an informed decision about parking.

      Additionally, the unexpected $10 flat rate on weekends is hardly economical. This lack of transparency about the cost to park with One Parking is a significant issue that needs addressing to enhance the overall customer experience.

      Contrary to the company's statement, there was no parking attendant available during my visit, and I could not locate a customer service team to address my concerns. This absence of assistance left me with no alternative but to seek resolution through the Better Business Bureau.

      My intention is not to create conflict but to ensure a fair and transparent parking experience for all customers. Addressing these concerns will contribute to the improvement of your services and customer satisfaction.

      I kindly request that you review these issues and provide any necessary steps or solutions to rectify the situation. 

      Business Response

      Date: 01/22/2024

      The property is reviewing *********** to ensure it meets city code and ordinances.  

      Thank you 

      Customer Answer

      Date: 01/22/2024

       
      Complaint: 21108210

      I am rejecting this response because the company has not contacted me individually. In the end, I would like them to issue me a refund for the weekend day when I ventured into the garage, only to discover that I was automatically charged $10 before I could change my mind. No doubt I'm not the only one who has been in this situation. I'm just the only one to speak up to say that is wrong.

      Sincerely,

      *****************************
    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After I signed into my ONE PARKING account and selected "Terminate" with a termination date prior to the next billing cycle, I was charged $65 regardless of my termination. Therefore they are continuing to charge people who think they have successfully stopped payment. I specifically visited "TheSquare" in person to make extra special certain that my card would not be charged however it was charged. Therefore they lied to me and that is what this complaint is about. They will tell you to your face that they will no longer charge you and then send you a bill and you wont get a refund unless you check your bank statements, call them, and wait 4 business days... and who knows maybe they'll charge me again next month and I can write another complaint as if i don't have better things to do with my time and also stop by in person wasting my time for following their own process.

      Business Response

      Date: 05/03/2023

      Customer was refunded immediately once they contacted our office, prior to filing this complaint.  **************** are not established by our organization but by the customer's bank.  Customer initially set termination date as 5/13/23 and only updated termination to 4/30/23 after the billing was processed.  We processed their refund and closed the account as quickly as we could.  

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.