Complaints
This profile includes complaints for Native Pest Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I requested the services I was not informed of a year long contract and cancellation charges. I was also assured the service person would contact me ahead of time and provide me the date and time of arrival. The only notification I got of the service was a text from my bank of a $54 charge. When I called I was told the $54 was a warranty charge and not a service charge, again I was not informed of. Then I was told there was a $250 charge to cancel the service! None of which I was informed about when speaking to ***** on the phone.Customer Answer
Date: 04/15/2025
The owner/district manager contacted me and agreed to waive the cancellation fee. They took responsibility for the employees failures. Id like to withdraw my complaintInitial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In good faith I contracted Native Pest Management to resolve the issue with termite infestation in my home. I paid them $1595 to resolve the issue and I still have termites in my home. They recently did a treatment in June if this year, but I'm still seeing live termite activity. They refuse to perform another treatment unless I pay them another contract fee of $300+ dollars to renew the coverage. I asked the agent why do I need to continue to pay them any more money than I already have they've failed to resolve the issue. This doesn't make sense to me. Its obvious they cannot resolve this issue. I respectfully request a refund of $1595. They wasted an exorbitant amount of my time and money and who knows what additional damage is being done to my home from the Termite infestattion that was never resolved from Native Pest Management.
Business Response
Date: 09/26/2024
Native Pest was originally contracted to perform a *************** for termites at this customers house in May 2023. Per the agreement her service came with a 1 year warranty with the option to renew the warranty annually if the customer desired with no obligation. There is an annual fee to renew the warranty after the first year, per the agreement.
Termites can be inside a wall for 3-5 years before anyone would ever know they are they, so when performing ***************s it is always recommended to keep the warranty in good standing. *******s are highly effective but are reactive treatments, meaning after the initial treatment we have to treat live activity as it is seen, it is like a game of whack-a-mole. Under the warranty there is no cost for a technician to come out and treat any new areas that may arise. It is a slower process than a fumigation but less invasive and much less expensive, with the benefit of not having to leave your home for a few days.
This customers warranty expired in May 2024 but as a courtesy was extended an additional 4 months at no additional cost. The customer was told after the 4 months they would have to pay the renewal fee if they wanted to continue services.
The customer asked for a fumigation for a faster result which Native provided a large discount on the cost of the fumigation, applying the cost of her no tent to the cost of the fumigation and paying part of the cost of the fumigation as well. We are waiting for the customer to accept the fumigation agreement that has been sent.
From my understanding this issue has now been resolved with the customer with a satisfying result.
Attached I have submitted the customers original service agreement from May 2023 as well as the fumigation agreement we have provided them pending their acceptance.
This service was not recently purchased in June of this year with us asking for more money a few months later, as you can see this service was purchased and completed May 2023 and expired May 2024, however again, we provided an additional 4 months extended warranty at no cost as a courtesy to the customer.
I have also attached the original service ticket from the initial service in May of 2023 as well as the most recent service ticket showing we provided treatment at no cost and found dead termites, showing the colony has collapsed and treatment is working.
Please note that frass is not a sign of live activity and can happen for years after a treatment. Frass is droppings and damaged wood from the termites and will appear after vibrations including turning on a fan, slamming or closing a door, a plane flying over a house, heavy rain etc. Anything that causes a vibration can cause frass to come out of previously damaged areas, however this not a sign of live activity.
Initial Complaint
Date:06/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was quoted for full termite tenting in mid May 2023, and signed contract on May 16, 2023. I was informed tenting would occur on May 24, 2023. Initial payment of $1750 was withdrawn on May 18, 2023 and a final payment of $1750 on May 21, 2023. On May 18th they dropped off bags for food protection and a lock box for home access. On June 1, 2023 they informed me that they were changing contractors for the tenting. Today as of Jun 10, 2023 there is still no one on site, the house has not been tented and they are not responding to request for updates.Business Response
Date: 06/12/2023
*******, we would like to sincerely apologize for any inconvenience and dissatisfaction you experienced during your recent interaction with Native Pest Management. As a BBB Accredited Business, we value your trust and satisfaction, and we are committed to resolving this matter.
Upon receiving your complaint on June 10, 2023, we promptly initiated an investigation into the situation to understand the issues that arose and take appropriate action. Please note that we received your complaint over the weekend when our business is partially closed. However, our team members, **** and *******, made contact with you to address your concerns.
We have worked diligently to address your specific concerns and find a resolution that meets your expectations. As part of our efforts, we have provided you with a credit to compensate for the inconvenience you experienced and have rescheduled your fumigation appointment. We understand the importance of ensuring a successful fumigation process, and we anticipate that once the service is completed, you will find the resolution satisfactory.
To further ensure your satisfaction, we have discussed with ****/******* the need for a follow up with you after the fumigation has been successfully completed. This follow up will allow us to address any remaining concerns you may have and provide any additional assistance you may require.
Thank you for bringing your concerns to our attention. We value your feedback and the opportunity to address your concerns.
If you have any further questions or if there is anything else we can do to assist you, please do not hesitate to contact us directly.
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