Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No me quieren devolver mi deposito de seguridad de un apto que se rento con ellos , se entrego el 31 de enero del 2023 y a la fecha no devuelven el deposito donde ellos ya no manejan la propiedad pero se quedaron ****** deposito, realizar la inspeccin de entrega dando un ok en todo ya que la propiedad estaba en perfecta condicin pero no entregan mis **** de deposito que me corresponde
Business Response
Date: 03/21/2023
To whoom it concerns
I do understand that the tenant is upset , I have tried to explain to the tenant several time that our management company has no control over security deposit disputes .
This is dispute is strickly between the owner and tenant , The only reason why we are involve is because we initially did the walk throught with tenant a year a go . Our office was the managing agent the owner at that time . Currently ,our office doen'st represent eiether party in this matter . Funds will be turn over into the Court registry and owner and tenants can handle it there . Ibero Property Management cannot make any decisions or give legal advsie to eiether party in the matter .
I really hope that they can resolve this in a timely manner
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