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Business Profile

Publishers

The Alternative Daily

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the free books about the uses of apple cider vinegar. I paid for the postage and handling as instructed, but never received my books. Its been over 3 months now. Id would either like my books OR a refund for the postage ($9.95).Thank you,***************************

  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a charge on my PayPal account for $10.70 on September 26, 2023. This is a fraudulent charge. Ive never heard of the Alternative Daily and have never ordered anything from them.

    Business Response

    Date: 10/26/2023

    In response to Complaint ID ********, 

    ******************* became a customer of ********************** on September 26, 2023 at 8:57:50 PM EST by manually entering her personal information into our online ordering database. 

    We can track our customers journey through our order processing system. We see that ******************* visited our website using her Iphone by clicking on a link she viewed on ******** or Instagram. We can confirm the ** address matches the city and state where she had the order sent. Also, all customer information matches the personal details provided to the BBB as part of this complaint. We did not previously have any knowledge of ******************* or her address or payment information as these items were provided to us through the ordering process. Attached is confirmation of these facts. 

    Further, ******************* provided her payment information for a PayPal account that also matches her personal information, including banking information which matched her billing address to her shipping address. Had these details not been consistent, the payment would have been declined per the requirements of our merchant processor. Attached is confirmation of these facts. 

    Lastly, ******************* was provided a copy of her order receipt and tracking information which was emailed to the address she placed into the order form on 9/26/2023. We can see how long she was on the order page and that she manually typed in her email address to receive her payment receipt. This email address also matches the personal email provided by ******************* to the BBB as part of this complaint. We can also confirm that the book ******************* ordered was successfully delivered to her home on September 30, 2023. Attached is confirmation of these facts. 

    The Alternative Daily provides the **************** contact email and phone number through many avenues available to ******************* including; the order checkout page, the confirmation email receipt, the packing slip included with her order, and on the BBB website during the complaint process. A search of our contact records confirmed that ******************* never made any attempt to contact us. Had she notified us of her complaint, we would have happily provided this information and options for a complete refund, where applicable. 

    Thank you, 

    ***************************
    Director, Customer Relations 
    **********************

  • Initial Complaint

    Date:09/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard from that company or from the BBB, this is my first response. I would still hope to get my money back. 

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While reviewing my checking account charges I found a $178.19 charge by Thealtdaily place through PatPal on 8/1/22. After research i found that this is a bookstore. I dont know if this fraudulent charge was made by the person placing the order, PayPal or The Alt Daily. I will be contacting PayPal. I may just be ranting but this is happening on a monthly basis.***********************

The Alternative Daily is NOT a BBB Accredited Business.

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