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Business Profile

Restaurant Management

Big Time Restaurant Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday February 18th, I visited the bar at ************ (***** ** ****************** location), with a friend, after picking up some refurbished shoes at the mall. After 25 min of non-service we decided to leave. An assailant stopped me at the door saying that I stole his shopping bag. I tried to leave but he blocked me. He called over the management. The first manager (male, 511, dark hair) verified that the item inside was not a belt, as the assailant claimed but it was a pair of shoes. In other words, he made up a random item hoping to get lucky. The assailant apologized. After we left a second manager (female, 58, short hair with glasses) chases us out of the building saying that she saw me on camera take my own bag off the table we were occupying. I told them we could go to the store and verify the bag was mine. Thankfully the mall was closing and we were able to get away from them. I truly felt threatened and in danger. Furthermore I believe this second manager did not consult the camera system as there was no time. I consulted ******** and they said that this level of management interference is highly suspicious. I will be consulting legal council and will pursue this incident to the fullest extent of the law.

    Business Response

    Date: 03/20/2024

    Hello, our Regional Manager has contacted *************** to discuss the stated situation. We have been able to address the concerns and provide some positive resolve.  Please let us know if there is any additional information that we can provide.  Feel free to contact me directly.  *********************, Director of Operations, *****'s ***** and Tequila Bar Restaurants.  ******************** , ************ .  Thank you.  

Big Time Restaurant Group is NOT a BBB Accredited Business.

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