Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to call to verify ****** listing have told to take me off list and stop calling, has reached harassment level. Blocked number but continually changes number to local number. Individual has become belligerently asking for *****. Reported company to ****** for claims of being with ****** and calls increased. 2-6 calls per day from multiple numbers.

  Business Response

  Date: 12/10/2024

  We sincerely apologize for the inconvenience youve experienced due to the repeated calls youve received and want to assure you that this is not the experience we intend to provide. You should not have been contacted so frequently, nor should any of our employees have been aggressive during these interactions.

  To resolve this issue, we have taken immediate action by blocking your number to prevent further calls. Please be assured that we take your feedback seriously, and we are addressing this internally to ensure this does not happen again. Thank you for bringing this matter to our attention, and once again, we apologize for the inconvenience caused. If there is anything else we can do to assist you, please dont hesitate to let us know.

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22651756
  
  I am rejecting this response because:
  I was still called from this company with a local number like before. I 100% do not believe the calls will end.
  Sincerely,
  
  **** ******

  Business Response

  Date: 12/11/2024

  Unfortunately, we're unable to stop the calls from other companies who provide the same service. Therefore, the calls most likely will not end as a whole but they will from our company. That is the most that we're able to do to ensure that you no longer are contacted from our end. Thank you!
  

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  business listing solutions is a scam, I have canceled my service 3 times ,they continue to take out ***** a month, I would deseverve at a minimum one year refund, ******

  Business Response

  Date: 01/19/2024

  We take all feedback seriously and have thoroughly investigated your case. Our records show that we did not receive any communication from you regarding the cancellation of our services until 01/12/2024. Upon receiving your request, we promptly processed the cancellation and ensured that no further charges would be incurred as our commitment is to provide transparent and responsive customer service. We take pride in promptly addressing our clients' needs.
  
  Our company was providing ongoing services, specifically the optimization for online voice search platforms, as per the program you initially enrolled in. While we understand your frustration, we regret to inform you that we will not be able to ***** a refund. The reason being that you were actively receiving services from us during the period in question. We acknowledge that situations may arise, however you had not communicated to us that you wanted to terminate the program. This is a common policy amongst contracts/agreements and would've been rectified if addressed at an earlier time.
  
  If you have any remaining concerns or questions, please feel free to reach out to our customer support team. We are here to assist you and provide any further clarification needed.

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21137244
  
  I am rejecting this response because:  they are not telling the truth ,i have proof I contacted my bank the same day it was ayear ago and that was the second time I called , DONT LIE,  MY BANK CAN VERIFI
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 01/19/2024

  I contacted my bank (community bank) to block there payment  a year ago that was after my second attempt to cancel there service  they could not because i used my routing # I would have to close my acc. and start a new one I did not want to do that FYY I DONT PAY FOR ANYTHING  LIKE THAT ANYMORE , MY BANK HAS THIS PROOF ,this sould have been canceled two years ago , KNOW I WILL FILE A COMPLAINT WITH THE ATTORNEY GENERAL OFFICE .thank you

  Business Response

  Date: 01/22/2024

  We understand how frustrating this may have been for you, yet it's important to note that many banks, even our company, have a standard policy of encouraging customers to contact the merchant directly to resolve payment-related issues before taking any further steps. This practice is in place to streamline the resolution process and avoid unnecessary inconveniences, such as the need to close an account. Had you followed this standard guideline and reached out to us directly, it's likely that the situation could have been resolved promptly without the need for additional measures. We would like to emphasize that both our company and your bank have policies in place to assist customers in such matters, and adhering to these policies can prevent complications. We cancelled the account the first time you contacted us, and would have been happy to have cancelled the account a year ago had you reached out to us instead of the bank.

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 21137244
  
  I am rejecting this response because   JUST LIKE I DID THIS TIME I CONTACTED THEM THE SAME DAY AS I CALLED THE **** , I DONT NEED TO LIE TO MAKE LIVING , APARENTLY THEY DO
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for a website in February of 2020. The contract said it would take 6 weeks. It is now September 2023 and we still do not have a website. they haven't contacted us in over a year, yet continue to bill us 50 dollars a month. We had a myriad of problems with them over the course of a year and a half of attempting to get this site up and running. We have about a hundred hours of work into this site and thousands of dollars yet no website. They attempted to charge us more for edits and information fixes and I refused. From then on it seemed as though they were stalling the development at every turn. We were forced to move on and hire a new company to finish the site. We seek a full refund for breach of contract.

  Business Response

  Date: 09/20/2023

  Hi *******,
  
  I want to acknowledge your concerns and complaints regarding the progress of your website development project. We take your feedback seriously, and I would like to provide some clarification and context on the situation. First and foremost, we sincerely apologize for any inconvenience you've experienced during the course of this project. Our goal has always been to deliver a high-quality website within the initially estimated timeframe, and it is unfortunate that we were unable to meet those expectations. We understand the frustration this has caused you. Throughout the development process, we encountered several challenges that hindered our progress. One significant challenge was the unavailability of essential content and information required to complete the website. We made multiple attempts to reach out to you to obtain the necessary materials and clarification, but regrettably, our requests remained unanswered for an extended period.
  
  Regarding the billing issue you mentioned, I want to clarify that the build out fee and monthly charges were outlined in the agreement. These fees are nonrefundable as they encompass the website development, ongoing maintenance and hosting services provided during the development period. We also developed a full e-commerce website involving a team of dedicated web developers. However, we understand your perspective, and we apologize if there was any misunderstanding. We are genuinely sorry that the project did not progress as smoothly as anticipated and that you felt the need to seek assistance from another company. Again, we apologize for any inconvenience you've experienced, and we appreciate your feedback. Our commitment to customer satisfaction remains unwavering, and we are dedicated to finding a resolution that aligns with both parties' interests.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  The Business Listing Solution Team

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20556180
  
  I am rejecting this response because:  The claim that I hadn't supplied Business Listing Solutions with everything they needed to complete the job is categorically false.  I spent over a year resubmitting pictures and descriptions I had already sent to ***********  I was actually going into the very file I sent to ***** to retrieve and resend a photo or description she claimed I hadn't sent.   It was comical and I discussed this with her.  I still have all the emails where we discussed this.  I repeatedly re-sent pictures and descriptions and finally pricing.  I believe it was a stall technique because I can not think of any other reason for such incompetence.  Finally, after almost two years of this, ***** sent me a list of 60 items she claims I didn't send prices for.  I insisted that I couldnt possibly just miss 60 different items on top of the 20 or so I had already resent her pricing for.  We argued and our conversations ended there.  There was no attempt to contact us.  We were charged each month for what I thought was protection of my site and my hours and hours of hard work.  Well, they weren't protecting anything.  My site was just sitting on a web building app free for anyone to take my pictures and discriptions.  Which eventually happened.  We never received a working site.  we were never contacted.  I worked on the site for almost two years even though we were promised, contractually, a 6 week build.  I was quick to send any and all information and data within a day or so of a request for it and even played along by resending data over and over.  I feel we were robbed of our money and lied to.  When you buy a hamburger you pay and it is non refundable, with the understanding that you get a hamburger in exchange for the payment....The difference here is we never received the hamburger.  We held up our part of the bargain. We never received a working website.  We were never contacted.  There was no attempt to reconcile.   We seek a full refund.    
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/05/2023

  Overall, the process of completing the project was hindered by challenges related to communication and collaboration. Despite our repeated requests for necessary content such as pictures, descriptions, and pricing, we encountered difficulties in obtaining the required information from you. This extended the project timeline considerably, and we did our best to work with the information provided to us. As for the claim that your site was left unprotected, we take data security very seriously. Your content and information were always kept confidential on our servers, and no unauthorized access was granted. We have stringent security measures in place to safeguard our clients' data. Regarding your request for a refund, our contract stipulates that our services are non-refundable once the project has commenced. We did invest substantial time and effort in designing and developing your website, and we have incurred costs associated with the project. Given the circumstances and the work that has already been performed, we regret to inform you that we cannot provide a refund.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20556180
  
  I was never delivered a working website.  I had delivered every piece of data in a timely matter and it was simply a case of your tech not being able to find the data or of her losing the data.  I sent her a file of pictures a day after the contract was signed.  These were old photos that she said she would use to start the project while I took new photos that she would replace the old with.  I had every new photo taken and sent to her within a month.  I had every description finished and emailed to her within the next month.  I opened a stripe account and a bank account.  I researched and submitted pricing for each item.  She continually came back claiming I hadn't sent her this picture or that description for over a year.  I will bring all the emails to court as evidence. I have a substantial amount of work into this project as well for which I haven't received a dime.  Not one benefit.  ****** constant requests for pictures she already had was infuriating and time consuming.   I would go into the zip file of pictures or descriptions that I had previously  attached to her original email, copy the picture from the file she received, and resend it to her.  At first it was funny but a year later it gets stale. This process was repeated over and over until we got to the description phase.  then she was missing this description and that description.  Then it was finally pricing.  She basically asked me for over a hundred different items prices.  I went through the list of items one by one.  Searched online, compared prices, came up with a competitive price for the site.  One by One.  All by myself.  I am certain I didn't just forget over a hundred items.   I was never delivered a complete website. I realize that ***** was probably a flake and maybe that's why she is no longer with you but that isn't my problem in anyway. there was no continued attempts to contact me and I would love to see a list of dates/ times when you say you tried.  I am an 82 year old man who has owned a successful wholesale business for over 30 years.  I don't play games like this with customers.  I deliver as promised. We contracted for you to build and host a website.  I held up every portion of my end providing every piece of data requested.  sometimes supplying the same thing several times.  I do not have a website.  I never had a website.  I don't understand the problem.  You supply something and I pay.  I paid, you didn't ever deliver what I paid for.  The fact that you worked real hard doesn't earn you anything....not even a participation medal.  The deal was the website.  I didn't contract you to work real hard and then quit.  I expected a working website.  I never got a website.  You defaulted on the contract.  This is how America works.  My next move will be filing with small claims and I will bring all our emails as evidence to prove my effort and your lack there of.  I'm 82, pretty well to do, and I've got plenty of time to pursue this as far as it will go.  I am confident that the courts won't award you for "trying really hard"  to build a site.    Its almost and maybe is a scam.  I will research some more complaints online against you and maybe contact them to compare notes.  There might just be a pattern of fraud here?  I know that making believe you are ****** is a lie you continually use.  I thought you were ****** up to the time the contract was sent.  I have seen that complaint several ***********************. It wasnt just me you tried to fool in that regard.  What else do you do to defraud?  You are a very suspect company that seems more interested in taking old people for a ride than actually providing a service.  
  
  Sincerely,
  
  *******************************