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Business Profile

Tree Services

Marks Affordable Tree Trimming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired **** to trim and cut down a few trees around my property and install a fence in my front yard. **** cut and removed 2/3 trees and 1 is still standing. The fence was never completed. I paid **** 3,000$ in full for materials and labor. He started on 9/1 with the trees and fence. He has not been back since and will not answer phone calls from my phone number. I offered to pay him for the 2 trees he completed and the fencing materials and wanted the rest of the money back, he said he would start getting everything together and get back to me. I have not heard from him since. Unfortunately I did not check ****** reviews before hiring this business, and this is a common occurrence. Many customers experienced similar situations where they paid, and the job was never completed and communication from **** ceased.

Marks Affordable Tree Trimming is NOT a BBB Accredited Business.

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