Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car(on line) from Marino Performance Motors. Never having done this before I was hesitant to try but was assured by the company salesman that the car was in excellent condition and had no problems as it had been recently serviced.When the car arrived the passenger seat would not move. I took it to a mechanic to have it checked and was told it had been in a major accident and the repair work was awful. There was rust, the brakes squeeked and a new seat motor was $7800.00.They refused to take the car back. I'm stuck with a lemon and am out $58,000.00 cash(plus they want my *** which was going to be traded in.What can I do?***********************

  

  Business Response

  Date: 01/03/2024

  Hello,

  We are aware that ************** has an issue with the vehicle he has purchased from us. As a favor to accommodate him we shipped the vehicle he purchased from us first and agreed to pick up his trade in after. He had stated that it was his only vehicle for his wife to use. Upon accepting delivery of the vehicle he noticed some small items with the car and refused to release his trade in. We spoke on the phone and he asked me to address the passenger seat, provide and owners manual, and extra key and that he was happy which I emailed to him in writing. In our conversation he had mentioned that he has been in business for many years and that this was a way for him to have "Leverage" on us.  Upon receipt of the email he agreed to release his trade which he never did.

  I then got a phone call from **************** who said he was **************** counsel to try and resolve this matter. I explained to him that his trade was considered payment on his vehicle purchase and that we would gladly try and work something out to keep ************** happy. He said he would reach out and to this day he has been unsuccessful in speaking with **************. We have also reached out to ************** numerous times via phone call or text with no response as well. As of today **************** says he doesn't represent him in this matter and this all could be avoided if ************** would communicate with us. 

  I have attached some of the documents from the transaction as well. We have acted in good faith with the customer from day one, sending him the car he purchased first prior to being paid in full by receiving his trade in as partial payment. Furthermore, post sale we agreed to fix or provide the items he requested to make him happy in writing. Our offer still stands to make right but we will need to communicate in order to resolve this matter.

  Best regards,

  *************************

  Customer Answer

  Date: 01/08/2024

  Please find an attachment regarding my response.

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21077521
  
  I am rejecting this response because: please see attached
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/09/2024

  We are willing to offer ************** an option to unwind or cancel the deal including the refund for the warranty he purchased for $5,000 and the cost to have the Aston ****** shipped back to ** in ******* in good faith. 

   

  Thank you 

  *********************;

  GM Marino Performance Motors