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Business Profile

Windows

Evo Door & Window LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work was completed and paperwork submitted in time.Evo Door and Window refuses to pay and will not respond to requests for information.

    Customer Answer

    Date: 01/29/2025

    Statement of past due payment for ************************

    Customer Answer

    Date: 02/06/2025

    Received reply from accounting at EVO Door & Window. They requested further clarification on 2 invoices and indicated that the remaining outstanding invoices were ready to be paid.

    Will update with further info as it is received

    Business Response

    Date: 02/20/2025

    This vendor has been paid all minus one that was just invoiced in January. I show notes from our team of the vendor calling in asking for help, and our team addressed it. This complaint should be removed as it was handled outside the need of the BBB involvement. We have been working with this vendor since 2020 or longer. They have always been paid with a simple call and check in as a first resort. To say they reached no one or could not get answers, how have them been accepting work from us for so many years with no contacts? 

    Customer Answer

    Date: 02/21/2025

     
    Complaint: 22867973

    I am rejecting this response because:

    As of February 21, 2025, none of the invoices have been paid.

    I have sent statements to EVO Door & Window, which have gone ignored.

    I was finally able to get a response by emailing the project manager associated with one of the service calls, who got my email to Maylena in accounting. She disputed charges on 2 invoices from 2023, which I in turn disputed as correct.

    As for  having no communication issues when it comes to service requests: of course the lines of communication were open both ways, because *** wants their service request taken care of and would be responsive at that time.

    The unresponsiveness occurs when it comes to collecting payment.



    Sincerely,

    ****** *******

    Business Response

    Date: 03/07/2025

    Initial response from *** was incorrect as stated by MidWest. as of 02-27-25 all invoices show paid. If not already, a check for all past dues should be or have been delivered. If anything additional is needed, please let us know.  

    Customer Answer

    Date: 03/17/2025

     
    Complaint: 22867973

    I am rejecting this response because: not all past dues have been received. 2 disputed invoices remain to be paid, with no follow up from *** received to date.

    Sincerely,

    ****** *******

    Customer Answer

    Date: 03/17/2025

    Response rejected. 2 invoices remain outstanding with no follow up from ***

    Business Response

    Date: 03/18/2025

    It is difficult to review or look into said (2) remaining invoices left unpaid or in dispute without additional information. I believe our willingness to work here, is proof we are in fact willing to work on this issue, however, I have seen no additional emails come through to our vendor or ************* email boxes. please supply and or reach out to us directly at ************ and inform of this communication and that these are the two remaining invoices still in question and we will address accordingly. 

    Customer Answer

    Date: 03/20/2025

     
    Complaint: 22867973

    I am rejecting this response because: Invoices in question have been sent, again, on March 20, 2025.

    Their claim that they have not received the information/invoices in untrue. I have sent this information to *** on 3 other occasions, with little response and no resolution.

    Again: invoices in question have been re-submitted. It is now on *** to recognize these invoices and update payment status. Until then, I will not be able to accept their responses.

    Sincerely,

    ****** *******

    Customer Answer

    Date: 03/21/2025

    I am willing to withdraw this complaint, as the matter has been resolved satisfactorily.

     

    Please advise

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has you complete work for them and then completely ignored you.

    Business Response

    Date: 08/19/2024

    We are unaware of ******************** attempt to reach out before today, not to say it did not happen, however we have no info showing so. However, upon receiving notification that he reached out to us by our website, we swiftly responded, had our ************* review, and then pay him as **************** was due to be paid. He was not ignored and was responded too fairly promptly. I attached our response via website/email and also the payment to him rectifying the situation almost immediately. 

    Customer Answer

    Date: 09/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Evo Door & Window LLC is NOT a BBB Accredited Business.

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