Reviews

Review Details

• Review fromJohn C

  Date: 01/25/2023

  4 stars
  Much better and faster service than the last warranty claim I had, much improved

• Review fromJoshua C

  Date: 01/24/2023

  5 stars
  I had an issue with a very expensive cuter and could never get it working correctly. I emailed Quality Importers and talked with a supervisor. They did an excellent job resolvimg the issue. They let me choose out a different replacement cutter, and to my surprise, when it arrived, it also had a brand new cuter of the style I was having issues with. I amd very pleased at the warranty service I received! Thank you.

• Review fromSteve L

  Date: 01/24/2023

  1 star
  Th Xikar lighters this company sold me are extremely poor quality, and had to be returned multiple times for warranty issues.The last time I sent them in, I requested a refund instead because I didn't want any more cheaply made products. I received a $20 lighter as a gift for Christmas and it works reliably and better than any of these $80 lighters I bought ever did. I was not granted the refund I requested but only a store credit, which their products are marked up significantly higher than the market on their website. Not happy.

• Review fromcarl s

  Date: 08/24/2022

  4 stars
  I returned a few lighters that wouldnt light or keeps flame after several years, Had a little problem as they couldnt find my return items after they authorized. Dealt with several reps with no help the got Tasjai and he was able to locate my returns that was in there where house. He said one item was no now disconnected and gave option to choose from see others. He then shipped my returns and received them in 3days. They company should have more people who care about there job like him. Hats off to Tasjai.

• Review fromMatthew W

  Date: 07/20/2022

  5 stars
  Bought a Xikar dual flame lighter about 10 years ago. Never had an issue with it the first 7 years. Sent it back for repair and it was fixed and returned within a few weeks. It worked fine for another 3 years but then had another issue. Sent it back again for repair but this time they told me my lighter was discontinued and they would send me a new lighter instead. They gave me two options to choose from but I decided I didn't like either one. I found one on their website that was in stock and similarly priced to my old one and asked if they could send me that one. They said Yes and I got it within a week. My experience with Xikar has been great and Ill continue buying and using their products.