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Business Profile

Eviction

Eviction Guru

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eviction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to them to assist me with an eviction. Per the website this was the number **************. I gave all of the information requested and was charged $595.00 for services. They only send a document advising me to answer the eviction which I told them I already did. I was speaking with ****** ***************** who has now blocked my phone number. And they refuse to answer any of my calls.

    Business Response

    Date: 08/19/2024

    Good morning.  ************ were provided in its entirety.  ******** wanted a refund the next day after we gave her all the paperwork necessary.  We did everything we said we were going to do. Also, customer agreed to our terms and conditions. Here is the link to the terms and conditions to the services we provided. ******************************************************************

    Please note that we will take this legally if the customer continues trying to damage our reputation. We have all the evidence our services were rendered and customer is trying to get something for free.

    If you have any more questions regarding this matter, please do not hesitate to contact us.  **********************************

     

    Customer Answer

    Date: 08/19/2024

     
    Complaint: 22099469

    I am rejecting this response because: They are lying. The screenshot shows I requested a refund as soon as I knew they were fraud. They did not provide the documents needed and when questioned they stopped responding. I will be more than happy to go to court. They provided no assistance just a document to do the same thing I had already done which was previously explained. 

    Sincerely,

    *******************************

    Business Response

    Date: 08/28/2024

    Attached please find the copy of the document created (statement of claim) for the customer immediately after payment.  

    Customer Answer

    Date: 08/28/2024

     
    Complaint: 22099469

    I am rejecting this response because:

    Sincerely,

    *******************************

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