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Business Profile

Online Dating Services

Online Connections, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since there were no matches in my area, I cancelled membership during trial period. I have subsequently heard nothing from your company so thought all was well. Then, two days ago, you charged me through my PatPal a/c.Please replace the funds: CAN$42.99

    Business Response

    Date: 09/17/2024

    We have not had any communication with Ms. ***** about this cancellation.

    As per her request here we have canceled her subscription with us now and refunded the charge.

    For assistance in the future, she can contact us via the site by pressing "contact us" at the bottom of any page, via live chat, or calling us at *************. 

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent $1 trial membership fee and I want to cancel the subscription but they have me on a wild goose chase and I still can't find the place to cancel. Online Connections, Inc. I signed up for the trial this past week, within the first few days of April.

    Business Response

    Date: 04/08/2024

    Ms. Susswein has 5 FREE accounts in our sites:

    www.datingwidowers.com - username DFSlooking

    www.allwidowers.com - username dfslkt

    www.meetingjewishsingles.com - usename Shalom73dfskeg

    www.jewishdatebook.com - username dfs111

    www.olderjewishsingles.com - username Shalom73dfs

    We don't show any payments in any of them. Can she provide proof of payment? It will help us find any subscription she might have with us. It could be under a different email address or she might have a subscription with other dating site outside our portfolio.

    Best regards, Customer Support.

  • Initial Complaint

    Date:08/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in Online Services via Black People Meet at the start of 2020. I disengaged those services in October of 2020. Yet (and unknown to me) I was and have been continuously charged $31.47 monthly to this day!!! Charged to the amount of $1,069.98 This is theft and I would like my money returned immediately.Please inform me of what steps I need to take.Thank you kindly and sincerely,******************* ************

    Business Response

    Date: 08/15/2023

    www.blackpeoplemeet.com is a MatchGroup website, we are ****************.

    ************ has an account with us in our website www.bbbwdating.com with email address **************************. That subscription is canceled and the account will have Premium access until October 18, 2023. We don't have any account or charges dating to 2020.

    The phone number for Black People Meet is ************, and I found this address to write when requesting refunds:

    Refunds:
    People Media, Inc.
    P.O. Box 25472,
    ******, ***** 75225,
    ***

    Hope this information helps.

    Best regards, Customer Support.

     

     

     

     

  • Initial Complaint

    Date:07/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a Black dating online service on July 20. I paid for the service July 21st the amount of $54.98, have attached confirmation from the site accepting & confirming the account. I can also provide a bank statement showing the money being deducted.When I tried to use the service - receiving & sending out messages, using their audio service, texting through them, I could only send out. The online company kept asking me to pay more. This has gone on for 2 days. I reached out to them Saturday through ************ said they couldnt see my account, even when the bank was showing a pending transaction.On Sunday, I decided to call to resolve the issue, I spoke to two gentlemen. Both wanted the other person to fix it. When I said that at this point, I wanted a refund. One of the gentleman told me to speak English as my accent is African. Not only did they take my money they also insulted me yet they service a black clientele. His accent was Asian. I would like a refund & other blacks to know who they are doing business with.

    Business Response

    Date: 07/26/2023

    Ms. Ushe was refunded her money ($54.98)  on July 24. Refunds can take 7 to 10 business days to process.

    Best regards,

    Customer Support.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online Connections started an automatic payment of $31.47 thru PayPal every three months starting 1/28/23. I have no idea how this occurred. I have cancelled the next auto pay thru PayPal. I dont know how to contact Online Connections to request a refund of the 1/28/23 payment. Please help. Thanks, ******

    Business Response

    Date: 04/17/2023

    ************ created an account on our website Dating for Widowers, under the username Seashell06. She purchased a 3 month Premium membership that same day. It is recurring membership, but it has not rebilled yet. This is clearly listed in the Upgrade page.

    We have refunded ************ $31.47 and remove her account from our website.

    Best regards, Customer Support.

  • Initial Complaint

    Date:02/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online connections processed a full payment early without being able to cancel.

    Business Response

    Date: 02/18/2023

    ************ contacted our help desk via Live Chat at 6 AM EST today, February 18. He requested a refund in the amount of $32.99. A refund was issued, his subscription canceled and account deactivated. Refunds usually take from 3 to 7 working days for the money to reach the customer's bank. Working days are Monday through Friday (excluding holidays). 

    Customer Answer

    Date: 02/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/13/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm getting a reoccuring monthly charge on my bank statement for $19.95. I don't know what website this is from but I need it to be cancelled immediately.

    Business Response

    Date: 12/14/2022

    The charge was for *********************** account at our website Polyamory Chat City under username Natalie999.

    As per her request, the money was refunded, the subscription canceled and the account deleted.

    Best regards.

     

     

    Customer Answer

    Date: 12/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a withdraw fee on my PayPal Card in the amount of $32.99 on November 29, 2022, and it was set on automatic payments. I really don't know who this company is. I tried emailing them to get refunded my money, but their email address doesn't work. I will upload attachments so u can see more.

    Business Response

    Date: 12/03/2022

    ************** upgraded his account at Deaf Dating Network using one of our $1 promotional offers. Our subscriptions are recurring, meaning that if the member does not cancel at least 24 hours before the expiration date he/she will automatically be charged for the monthly membership.

    As per his request, I have canceled his subscription and refunded him $32.99. His profile with username DodgeRamGuy02 will remain active with basic membership.

    For future reference, to cancel the recurring payments, you can either visit our Support site: 24-7help.net and cancel it yourself. You can also contact us either through a message using "Contact us" link on the bottom of the page, via Customer Support chat *************/support, clicking on button Live help), or via our Customer Support phone number: ************** in the US. It's that simple. If you have any further questions, please let us know.

    Customer Answer

    Date: 12/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Online Connections, Inc. is NOT a BBB Accredited Business.

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