Complaints

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• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 19 th my husband got our dog the 5-1 shot well we went home gave our puppy the shot (as I have always done in the past I normally go to tractor supply) he did good the first two maybe 3 days than he became super lazy and that’s not my bean boy he was hyper hyper so thinking possibly it was just shot I didn’t pay it to much mind well I truly should have because April 26th my baby (also my ESA DOG ) started drooling a lot ,running fever, started pooping blood I got ahold of a really good friend of mine and as soon as she could get me her car I rushed my baby to the vet hospital in Panama City they grabbed him and took off to the back with my babies almost completely lifeless body we just did make it in time well they went ahead and did a parvo test and it was positive told them I had given him the 5-1 from in town and they informed me that it had to have been a bad vaccine and that was the worst case of parvo they have seen in a while and the reason I am posting this is to try and save anyone from going through what I am currently yes I got him to the vet in time he is a happy health bean boy again but because then bill is so high they my take owner ship of my son I whole heartily believe they should be responsible for my sons vet bill because was bought from them. Please guys please don’t buy any vaccines here is you want to keep your fur babies and home with you

  Business Response

  Date: 05/09/2024

  
  If you would ask your VET for info on Parvo shots. They have to have more than one shot to be fully vaccinated. Don't know why he didn't explain that to you and just throw us under the bus.
  What are the odds of getting parvo after the first vaccine?
  In fact, data from the Virbac Disease Watchdog shows that 28% of vaccinated puppies and 11% of vaccinated adults still get parvo.
  These Vaccines come in Ice chest cold and we keep them in refrigerator till someone buys them and we offer ice pack if they live far off.

  Although most  vaccines have a very high success rate in dogs, none produces immunity in 100% vaccinated dogs. While vaccine programs are designed to maximize immunity, it is important to recognize that they do not provide 100% immunity against the disease. Which I believe her VET would agree with this statement.

  Plus we don't know or the Vet don't know if the shot was administered correctly.

  Customer Answer

  Date: 05/09/2024

  
  
  Complaint: 21687204
  
  
  
  I am rejecting this response because:
  This isn’t just a me thing I am the only one that has this problem with your vaccine and I am not just throwing you under the bus sir we my husband tried to talk to you and you blew him off like it didn’t even matter to you now there are atleast 2 other people right here in this same town that have lost there whole liter of pups after reviving the shot that you sold them and one of them is ready to stand up with me about this because it is wrong do you know what it’s like to hold something you consider your kid as they’re dying praying you make it to the vet in time. Do you know what it’s like to be kicked out of the vet with your Babies dead body because you don’t have the money to take care of. Do you know what it’s like to baby will clean the life for another five minutes while you drive over bridge to another vet Do you know what To make sure he’s OK and you’re fighting at the same kid 
  
  Sincerely,
  
  
  
  Amber ********

  Business Response

  Date: 05/11/2024

  The First I every heard anything about this matter is when I received an email from Google reviews with a bad review. I ask all employees if anyone had said anything to them and they all said no. Your husband has not talked to me about this so I could not have blew him off. We sell hundreds of vaccines a year and thousands over the years. For the others that you said has not said anything to use either.

  So I move on now, just want to put that on record.

  I reached out to the maker of the vaccines and they will be contacting you by phone the week of May 13th if for some reason they don't please contact me back at **********************

   

  Customer Answer

  Date: 05/15/2024

  
  
  Complaint: 21687204
  
  
  
  I am rejecting this response until I hear from whoever and someone helps me with my vet bill I am not satisfied period I got to come up with $900 to bring my son home and to be honest one of your employees are not telling the truth some where but I don’t care about that I care about getting to bring my son home before the vet decides to take ownership because I have already sunk our entire savings into saving my baby and I am still shy I promise we won’t be using yall in the future for anything else I even talked to my vet about it and he said the same thing everyone else is telling us that it was the vaccine 
  
  
  
  Sincerely,
  
  
  
  Amber ********