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Business Profile

Architect

Allica Architectural Group, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our signed agreement explicitly outlines the project's scope and timeline. As per our agreement, Allica Architectural Group committed to providing full documentation for both units by December 8, 2023. Unfortunately:On December 26 (18 Days late), Allica Architectural Group only submitted documentation for unit A, entirely omitting unit B.Despite the grossly delayed and incomplete work, Allica Architectural Group demanded full payment.Upon informing Allica Architectural Group that the provided documentation lacked half of the agreed-upon scope, Allica Architectural Group attempted to impose additional charges through a new agreement.Allica Architectural Group's unresponsiveness and refusal to provide a definite ETA to complete the project further exacerbate the situation.Allica Architectural Group holds a $2000 retainer deposit, and not responding to my requests to complete committed terms.

    Business Response

    Date: 03/07/2024

    Client was unsatisfied with timeliness of the delivery of the documents.  Their degree of completion was also questioned.  We tried to accommodate the client but the client started changing the terms of the mutually executed contract and imposing deadlines.  At this point via an attorney, on or around February 6, a letter was sent to the client terminating the contract.  Any invoicing to date to the client for the work completed  was voided.  The retainer, per the contract, was non-refundable and therefore not returned.

    Customer Answer

    Date: 03/07/2024

     
    Complaint: 21259050

    I am rejecting this response because: it is based on grossly inaccurate statements:
    Timeline as well of the scope is explicitly defined in the agreement. Both timeline and completeness were far from what was agreed upon. During 2 month after grossly incomplete work (hardly half of the scope) was delievered I repeatedly requested ETA full opriginal scope completeness. Such requests were either ignored or ETA provided expired without any notice from the company. Only after I have set the deadline

    Sincerely,

    *************************

    Business Response

    Date: 04/03/2024

    At this juncture, I don't know how to further clarify the situation.  Per the terms dictated in my attorney's February 6 letter of contract termination, any correspondence needs to be through his office.   This will be my last response to this complaint.

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21259050

    I am rejecting this response because: That is not a response on complain or an attempt of amicable resolution

    Sincerely,

    *************************

Allica Architectural Group, Inc is NOT a BBB Accredited Business.

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