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Business Profile

Air Conditioning Contractors

Air Divine Enterprises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Air Divine Enterprises or its contractors did a warranted replacement of a manufactures defective coil (part of the air handler). In the process they broke water pipes in multiple places in my attic and flooded my house causing significant damage and a dangerous situation. I asked that they open a claim against their business general liability policy. I have not received any contact initiate by Air Divine or the insurance company or agent confirming that a claim has been started. Whenever I call and inquire I am told they will check on it and get back to me but there has been no contact from them. The work they performed and the damage resulting from the work occurred on 9/23/22. At this point I am not even confident that a claim has started and I in danger of a ceiling collapsing, Severe dame to hardwood floors are causing a tripping hazard, baseboards have come loose from walls several areas of the sealing is stained with brown water stains and wet insulation was removed from the attic that will need to be replaced as well. This is not an exhaustive list of the damages but as time goes on the dames seem to be getting worse and now I am seriously concerned with the health consequences of mold.

Air Divine Enterprises, Inc. is NOT a BBB Accredited Business.

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