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Business Profile

Subscription Boxes

Murder Mystery in a Box

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a murder mystery game (Murder on the Titanic) on September 8, 2024, not realizing it was a subscription service and that I would be billed and sent a new game each month. On September 9, I e-mailed the company at the address provided, requesting immediate cancellation of the original purchase and any further monthly games. In a later e-mail, I requested the correct website to access my account and cancel the subscription. I received no response. I refused service on the game "Murder on the Titanic," but received no confirmation from the company. During the week of October 28, I received ANOTHER game (and was, subsequently charged for it). Although the e-mail identifies the seller as Murder Mystery in a Box, the return address on the first package was CJ. Murder Mysteries. The return on the second package was The Mystery Experiences (in *********, ****). I FINALLY found my account on ***********************************************************************. I was able to cancel my subscription online and am disputing all charges through my credit card company.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered first game at $39.96 as Murder Mystery in a Box on November 8th. The game arrived in December however it was not a game in a box but a game in an envelope crammed into my mailbox. We played the game despite multiple copy editing errors in the game. I then attempted multiple times to cancel this subscription by email - email on acct is *************************** I could get no support from the company to reset my password so that I could cancel and they will not accept a cancelation by email. There is also no phone # to contact them. I then received another game in January which I was also charged $39.96 for. I attempted again to cancel and this time they agreed to reset my password. This game also has copy errors which actually impacts the outcome of the game. I wish I had read all of. the negative reviews on this company before I placed the first order. A full refund would be desired as you are certainly not getting what you pay for.

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my subscription to Murder Mystery in a Box and they keep sending after I quit. I cancelled last month on or about 5/2. received another one today 6/2. I just want it to stop!

  • Initial Complaint

    Date:01/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been receiving boxes and reached out to try and cancel. They never send invoice or receipts, just keep charging. I’ve been trying for over a year to stop receiving the boxes. I want to warn others that it is a scam.

  • Initial Complaint

    Date:08/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this as a gift. I tried emailing to cancel my subscription. I tried to log in but the site says my email doesn't exist. So, I emailed to cancel. I have tried 3 times and I get no response.

Murder Mystery in a Box is NOT a BBB Accredited Business.

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