Reviews

Review Details

• Review fromBarbara A

  Date: 07/16/2024

  1 star

  Barbara A

  Date: 07/16/2024

  I would give him a negative 5. he shut my phone for "non payment" when all my patients up to Jan ****************************************************************************** using WebEx to message me that "payments were missing " he shut my phones off- I have proof from my bank to show checks were sent and just as they have been since I mistakenly accepted the referral from WebEx to work with this mean , unprofessional person. I am a physician and just after July 4th weekend patients could not get a hold of me, patients canceled appointment when our phones were not working, so he cost me business . The money is not the issue, what I owe him is less than what we generate in 1 day so that is not it , now it is the principal. He could call use WebEx messaging or send me mail about this he did not do any of this then shut me down. Last year when I tried to get out from under him as we had problems in the past, where every time there was a phone issue he blamed me or my ethernet cables and it always turned out to be his programming of the phones. Every time I called him he was somewhere on a cruise or Europe never available. I would not recommend him to my worse enemy.

  Virtual Guardians LLC

  Date: 07/17/2024

  Please note, much of this review is untrue.  *********** refused to pay from January 2024 until now.  She claimed she sent the checks, which may be true, but they never arrived nor were they cashed.  The email documented below was 5 business days before Virtual Guardians was forced to carry out the service suspension in order to collect what was due to us.  There was no subsequent attempt from *********** to resolve the situation.
  
  We are a small business, as is ***********, and we do our best to support small businesses.  
  
  100% of the reviews in a recent survey of our customers answered "Yes" to the question: Would you recommend us to a colleague or friend?  with the exception of one submitted by *********** after we suspended her service.  What other business phone service can claim that?
  
  _______

  Email proof that "without calling or using WebEx to message me that "payments were missing " he shut my phones off- " is a complete fabrication.

  From: *************************** [mailto:***********************************************************************] 
  Sent: Monday, July 8, 2024 11:41 AM
  To: ***********************
  Subject: Overdue payments and next steps
  
  Good afternoon ***********,
  
  I am following up on overdue invoices.  You are currently behind $1,212.48
  Overdue payment
  
  I have sent reminder invoices to substantiate this amount.
  
  Please remit this payment this week to avoid service termination.
  
  Best regards,

  
  

  Virtual Guardians LLC

  Date: 07/17/2024

  By the way, I also have proof she received the email.  She responded with:
  
  _____________________
  
  From: **************************, DPM, CWS,DABPM,FAPWHc <***********************>
  Date: Monday, July 8, 2024 at 3:51PM
  To: *************************** <***********************************************************************>
  Subject: RE: Overdue payments and next steps
  Ok this is ridiculous, I have been sending you notices of uncashed checks and you tell me everything is fine and this?  
  
  I really dont want to do business with you , I will report you again to Webex and to better business bureau in your area ,this just creates more work for you to respond. 
  
  Let me out of this h*** hole with you.
  
  ________________
  
  So instead of attempting to work out a solution, she tried to bully Virtual Guardians into not collecting what was owed.

• Review fromCaitie L

  Date: 12/08/2022

  5 stars

  Caitie L

  Date: 12/08/2022

  Doug is one of the best reps we have ever dealt with. He is extremely responsive and ready to help whenever we need it. He is highly knowledgeable about the Webex system and has helped us from beginning to end with configuring our system. I couldn't recommend Doug enough!

  Virtual Guardians LLC

  Date: 12/15/2022

  Thank you Katie. It is a pleasure working with you.

• Review fromBob W

  Date: 09/30/2022

  5 stars

  Bob W

  Date: 09/30/2022

  Response time: excellent Expertise: excellent Support: excellent Hands down the best sales, implementation, training, and support experience we have ever had with any telephony company. Highly recommended.

  Virtual Guardians LLC

  Date: 10/10/2022

  Thank you Bob. We will work hard to continue to take good care of you and our other customers.